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Mårtensson Hansson, Maria, ProfessorORCID iD iconorcid.org/0000-0002-7889-2331
Alternative names
Publications (10 of 57) Show all publications
Hoglund, L., Mårtensson Hansson, M. & Nylinder, P. (2023). Public value accounting and the use of performance measurements as a management tool in a context of various assessments. Journal of Accouting & Organizational Change, 19(4), 603-621
Open this publication in new window or tab >>Public value accounting and the use of performance measurements as a management tool in a context of various assessments
2023 (English)In: Journal of Accouting & Organizational Change, ISSN 1832-5912, E-ISSN 1839-5473, Vol. 19, no 4, p. 603-621Article in journal (Refereed) Published
Abstract [en]

PurposeThe purpose of this paper is to conceptualise our understanding of public value accounting (PVA) by studying the use and usefulness of performance measurements (PM) as a management tool. The authors do this from a perspective in which they address the complexity of various (sometimes conflicting) assessments of performance measurement and management (PMM) by different stakeholders. Design/methodology/approachAn interpretative case study using qualitative methods. The paper is based on 30 interviews conducted in 2018 and 2019 with respondents working with PMM at different levels, such as politicians, officials and health-care professionals. The study context was Region Stockholm (RS) in Sweden and its health-care division. FindingsPMs become an instrumental tool for PMM, which led to output being promoted above outcome. The authors show that there is a conceptual shortcoming in the discussion of PVA, as the effort needed to achieve outcome-based information might exceed the ability of an organisation to deliver it. The authors address the importance of studying the interaction among different stakeholders, including politicians, the public and media, in research on PVA, as well as possible power relationships among stakeholders. Originality/valueThe authors contribute to the growing research on PVA and its call for more empirical research by offering a more nuanced interpretation of PVA activities. The authors do this by studying PMM and the nature of these activities in a public sector organisation from a multiple-stakeholder perspective.

Keywords
Public value accounting (PVA), Performance measurements and management (PMM), Performance measurements (PM), Case study
National Category
Business Administration
Identifiers
urn:nbn:se:su:diva-229578 (URN)10.1108/JAOC-12-2021-0186 (DOI)001002156500001 ()
Available from: 2024-05-24 Created: 2024-05-24 Last updated: 2024-05-24Bibliographically approved
Hasche, N., Höglund, L. & Mårtensson, M. (2021). Intra-organizational trust in public organizations - the study of interpersonal trust in both vertical and horizontal relationships from a bidirectional perspective. Public Management Review, 23(12), 1768-1788
Open this publication in new window or tab >>Intra-organizational trust in public organizations - the study of interpersonal trust in both vertical and horizontal relationships from a bidirectional perspective
2021 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 23, no 12, p. 1768-1788Article in journal (Refereed) Published
Abstract [en]

The purpose of this paper is to enhance our understanding of intra-organizational trust in public organizations by studying interpersonal trust in both vertical and horizontal relationships from a bidirectional perspective. Previous research has focused on trust at a single level of analysis, ignoring influences from other organizational levels, which has led to gaps in our understanding of trust. In addition, few studies take a bidirectional perspective where a trustor is simultaneously a trustee and vice versa. Through a case study, we contributed to filling this gap by studying the antecedents of trust - ability, benevolence and integrity.

Keywords
Trust, public organization, vertical relationships, horizontal relationships, case study
National Category
Economics and Business Political Science
Identifiers
urn:nbn:se:su:diva-183558 (URN)10.1080/14719037.2020.1764081 (DOI)000539119500001 ()
Available from: 2020-07-27 Created: 2020-07-27 Last updated: 2022-02-26Bibliographically approved
Höglund, L., Mårtensson, M. & Thomson, K. (2021). Strategic management, management control practices and public value creation: the strategic triangle in the Swedish public sector. Accounting auditing and accountability journal, 34(7), 1608-1634
Open this publication in new window or tab >>Strategic management, management control practices and public value creation: the strategic triangle in the Swedish public sector
2021 (English)In: Accounting auditing and accountability journal, ISSN 0951-3574, Vol. 34, no 7, p. 1608-1634Article in journal (Refereed) Published
Abstract [en]

Purpose - The purpose of this paper is to enhance understanding of the conceptualisation and operationalisation of public value in practice by applying Moore's (1995) strategic triangle as an analytical framework to study strategic management and management control practices in relation to public value.

Design/methodology/approach - The paper uses an interpretative longitudinal case study approach including qualitative methods of document studies and interviews between 2017 and 2019.

Findings - In the strategic triangle, the three nodes of authorising environment, public value creation and operational capacity are interdependent, and alignment is a necessity for a strategy to be successful. But this alignment is vulnerable. The findings suggest three propositions: (1) strategic alignment is vulnerable to management control practices having a strong focus on performance measurements, (2) strategic alignment is vulnerable to standardised management control practices and (3) strategic alignment is vulnerable to politically driven management control practices.

Originality/value - With the strategic triangle as a base, this paper tries to understand what kind of management control practices enable and/or constrain public value, as there has been a call for this kind of research. In this way it adds to earlier research on public value, to the growing interest in the strategic triangle as an analytical framework in analysing empirical material and to the request for more empirical studies on the subject. The strategic triangle also embraces political factors, government agendas and political leadership for which there has also been a call for more research.

Keywords
Strategic management, Management control practices, Public value, Strategic triangle, Public sector, Case study
National Category
Economics and Business
Identifiers
urn:nbn:se:su:diva-193605 (URN)10.1108/AAAJ-11-2019-4284 (DOI)000647826500001 ()2-s2.0-85106221733 (Scopus ID)
Available from: 2021-06-02 Created: 2021-06-02 Last updated: 2022-05-09Bibliographically approved
Siegert, S., Holmgren Caicedo, M. & Mårtensson Hansson, M. (2020). Boundaryless Twitter use: On the affordances of social media. Social Sciences, 9(11), Article ID 201.
Open this publication in new window or tab >>Boundaryless Twitter use: On the affordances of social media
2020 (English)In: Social Sciences, ISSN 2076-0760, Vol. 9, no 11, article id 201Article in journal (Refereed) Published
Abstract [en]

For this study, we followed the director general (DG) of a large Swedish public authority on Twitter. We analyzed the data from Twitter and from interviews in terms of four affordances that distinguish social media from more traditional technologies: visibility, persistence, association and editability. We suggest that to understand social media affordances, it is necessary to consider the medium and the situation it creates and how this increases the range of possible interpretations. Therefore, we propose counterparts to the affordances of visibility, persistence, association and editability, in the form of invisibility, fluidity, dissociation and indeterminacy, to be included in an analysis of social media affordances and, as we argue, the creation of a persona through Twitter communication.

Keywords
affordances, social media technologies, synthetic situation, Twitter
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:su:diva-187435 (URN)10.3390/socsci9110201 (DOI)000683731000016 ()
Available from: 2020-12-10 Created: 2020-12-10 Last updated: 2022-02-25Bibliographically approved
Höglund, L. & Mårtensson, M. (2020). Hur utmanar styrningen det strategiska arbetet? En studie av strategisk ledning och styrning i Region Stockholm åren 2017 – 2019. Stockholm: Företagsekonomiska institutionen, Stockholms universitet
Open this publication in new window or tab >>Hur utmanar styrningen det strategiska arbetet? En studie av strategisk ledning och styrning i Region Stockholm åren 2017 – 2019
2020 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Stockholm: Företagsekonomiska institutionen, Stockholms universitet, 2020. p. 166
Series
Akademin för ekonomistyrning i staten ; 2020:3
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:su:diva-187436 (URN)978-91-984607-3-5 (ISBN)
Available from: 2020-12-10 Created: 2020-12-10 Last updated: 2022-02-25Bibliographically approved
Höglund, L., Mårtensson, M. & Thomson, K. (2020). Strategic management and public value creation: Strategy-making at Region Stockholm. In: : . Paper presented at IRSPM-conference, Tampere, Finland, April 22-24, 2020.
Open this publication in new window or tab >>Strategic management and public value creation: Strategy-making at Region Stockholm
2020 (English)Conference paper, Published paper (Refereed)
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:su:diva-177020 (URN)
Conference
IRSPM-conference, Tampere, Finland, April 22-24, 2020
Available from: 2019-12-12 Created: 2019-12-12 Last updated: 2022-02-26Bibliographically approved
Hasche, N., Höglund, L. & Mårtensson, M. (2020). Transforming towards a value co-creation orientation: Developing and realizing value propositions. In: : . Paper presented at IRSPM-Conference, Tampere, Finland, April 22-24, 2020.
Open this publication in new window or tab >>Transforming towards a value co-creation orientation: Developing and realizing value propositions
2020 (English)Conference paper, Published paper (Refereed)
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:su:diva-177015 (URN)
Conference
IRSPM-Conference, Tampere, Finland, April 22-24, 2020
Available from: 2019-12-12 Created: 2019-12-12 Last updated: 2022-02-26Bibliographically approved
Höglund, L. & Mårtensson, M. (2019). Entrepreneurship as a Strategic Management Tool for Renewal—The Case of the Swedish Public Employment Service. Administrative Sciences, 9(4), Article ID 76.
Open this publication in new window or tab >>Entrepreneurship as a Strategic Management Tool for Renewal—The Case of the Swedish Public Employment Service
2019 (English)In: Administrative Sciences, E-ISSN 2076-3387, Vol. 9, no 4, article id 76Article in journal (Refereed) Published
Abstract [en]

In this paper, we study how entrepreneurial and strategic processes develop in a public-sector organisation through a theoretical lens of Strategic Entrepreneurship (SE). Previous literature on SE practices identified a number of organisational aspects—such as organisational culture, structure, and entrepreneurial leadership—that are important to manage in order to benefit from new opportunities and strategic actions. So far, there is little knowledge about SE practices in the public sector and their possible consequences. There are also few qualitative studies in the field of SE, though arguments have been made for it. Our study is based on a longitudinal and qualitative process approach focusing on the work of the Swedish Public Employment Service’s (SPES) efforts to realise its new strategy through entrepreneurial and strategic processes. The results showed that there are several organisational tensions in relation to the processes of entrepreneurship. We have empirically contributed to previous literature by studying the SE practices of simultaneously balancing the processes of entrepreneurship and strategy. We have also contributed to a more nuanced discussion of the complexity of implementing SE practices and their relationship to organisational culture, structure and entrepreneurial leadership.

Keywords
strategic management, strategic entrepreneurship, strategy implementation, public sector, case study
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:su:diva-177011 (URN)10.3390/admsci9040076 (DOI)000505735200022 ()
Available from: 2019-12-12 Created: 2019-12-12 Last updated: 2022-04-07Bibliographically approved
Höglund, L., Mårtensson Hansson, M. & Thomson, K. (2019). Strategic management, public value creation and the strategic triangle: Strategy work in the Swedish public cultural sector. In: : . Paper presented at EGPA Conference, Belfast, Northern Ireland, United Kingdom, 11-13 September, 2019.
Open this publication in new window or tab >>Strategic management, public value creation and the strategic triangle: Strategy work in the Swedish public cultural sector
2019 (English)Conference paper, Oral presentation only (Other academic)
Keywords
public sector, strategic management, public value management, performance, case study
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:su:diva-176941 (URN)
Conference
EGPA Conference, Belfast, Northern Ireland, United Kingdom, 11-13 September, 2019
Available from: 2019-12-11 Created: 2019-12-11 Last updated: 2022-02-26Bibliographically approved
Höglund, L., Mårtensson, M. & Safari, A. (2019). The impact of types of trust in the public sector - a case study approach. International Journal of Public Sector Management, 32(3), 247-263
Open this publication in new window or tab >>The impact of types of trust in the public sector - a case study approach
2019 (English)In: International Journal of Public Sector Management, ISSN 0951-3558, E-ISSN 1758-6666, Vol. 32, no 3, p. 247-263Article in journal (Refereed) Published
Abstract [en]

Purpose The purpose of this paper is to study how different types of trust develop and change over time in the collaboration between an organization and its board. Design/methodology/approach This paper is a response to a recent call to apply the concept of trust in understanding the collaboration between a public organization, its board, and other stakeholders. Here, the authors study a single case, and based on a longitudinal in-depth case study method covering the period of 2003-2015, the authors have conducted 27 interviews, including the CEO and all the board members. Findings The authors introduce and advance the concept of trust in the public sector literature on board work. This paper shows that trust is complex and multidimensional at different units of analysis. The types of trust discussed in this paper are cognitive, affective, contractual, competence, and goodwill. Different types of trust are developed to make the collaboration between a governed organization and its board to work. Originality/value The authors conceptualize and adopt trust as a multidimensional, dynamic concept, and with different units of analyses, capture the nature of the collaboration between a public organization and its board, and its complexity.

Keywords
Collaboration, Multidimensionality, Trust, Public organization, Board work
National Category
Economics and Business
Identifiers
urn:nbn:se:su:diva-169045 (URN)10.1108/IJPSM-08-2017-0226 (DOI)000465294200002 ()
Available from: 2019-05-29 Created: 2019-05-29 Last updated: 2022-02-26Bibliographically approved
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Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-7889-2331

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