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Landqvist, M. & Blåsjö, M. (2024). Collaboration, reinvented tools and specialist knowledge: Communication professionals' experiences of global health crisis management. Discourse & Communication
Open this publication in new window or tab >>Collaboration, reinvented tools and specialist knowledge: Communication professionals' experiences of global health crisis management
2024 (English)In: Discourse & Communication, ISSN 1750-4813, E-ISSN 1750-4821Article in journal (Refereed) Epub ahead of print
Abstract [en]

Communication professionals have a paramount role in global crisis. What did they learn during the covid pandemic that could be used in future global crisis? The aim of this article is to identify and analyze strategy changes among communicators in municipalities and how their conceptions of communicated knowledge transformed during the pandemic. Retrospective interviews and textual material are analyzed with a framework of Mediated Discourse Analysis in combination with Legitimation Code Theory. The analysis shows that the work of the communicators was characterized by collaboration with other professional groups and the civil society, and that the complexity and important time aspects during this crisis gave birth to semi-new, reinvented, discursive tools in the shape of text genres. The communicators' conceived relevant knowledge as concept-driven and developed the conception that conveyance of knowledge should be thoroughly planned in a way that takes complexity into account.

Keywords
Communication professionals, communication tools, complexity, discourse, knowledge objects, legitimation, linguistic codes, mediated discourse analysis, nexus analysis, time
National Category
Media and Communications
Identifiers
urn:nbn:se:su:diva-227719 (URN)10.1177/17504813241227590 (DOI)001176646300001 ()2-s2.0-85185907096 (Scopus ID)
Available from: 2024-03-26 Created: 2024-03-26 Last updated: 2024-03-26
Blåsjö, M. & Jonsson, C. (2023). “It’s not the same thing as last time I wrote a report”: Digital text sharing in changing organizations. Applied Linguistics Review, 14(4), 799-822
Open this publication in new window or tab >>“It’s not the same thing as last time I wrote a report”: Digital text sharing in changing organizations
2023 (English)In: Applied Linguistics Review, ISSN 1868-6303, E-ISSN 1868-6311, Vol. 14, no 4, p. 799-822Article in journal (Refereed) Published
Abstract [en]

In the communications of modern organizations, text sharing and knowledge management are mainly digital. The digital systems that frame many types of communication consist of, e.g., intranets and document sharing software that are occasionally exchanged for new systems. Employees have to adjust to modified routines and learn new systems, and management has to make decisions about digital systems and how these are to be integrated with work processes and knowledge management. In this article, we contribute to research on work-life literacies by highlighting the increasingly frequent issue of digital text sharing in modern workplaces through the study of commercial companies, mainly through ethnographic observations and interviews. The theoretical framework comes from New Literacy Studies where literacy practices, i.e., common patterns of using reading and writing, form a key concept. Moreover, the sociolinguistic concept of metadiscourse is applied in order to uncover the reflexive orientation of participating professionals towards digital text sharing. The results show that these professionals relate the combination of digital text sharing and technological and organizational change to problems, obstacles and potential risks; ambitions of enhancing digital text sharing may exclude certain groups, and changes in digital text sharing systems per se may cause professionals to lose control. These risks are often associated with access to information: a person who cannot access information in their organization has a lower degree of agency or power over their situation. The results are discussed in light of theories concerning modern work life from New Literacy Studies.

Keywords
digital communication, literacy practice, metadiscourse, professional communication
National Category
Specific Languages
Research subject
Scandinavian Languages
Identifiers
urn:nbn:se:su:diva-198121 (URN)10.1515/applirev-2021-0058 (DOI)000734168300001 ()
Funder
Marcus and Amalia Wallenberg Foundation, 015.0093
Available from: 2021-10-28 Created: 2021-10-28 Last updated: 2023-09-22Bibliographically approved
Nissi, R., Blåsjö, M. & Jonsson, C. (2023). Workplace communication in flux: from discrete languages, text genres and conversations to complex communicative situations. Applied Linguistics Review, 14(4), 679-695
Open this publication in new window or tab >>Workplace communication in flux: from discrete languages, text genres and conversations to complex communicative situations
2023 (English)In: Applied Linguistics Review, ISSN 1868-6303, E-ISSN 1868-6311, Vol. 14, no 4, p. 679-695Article in journal, Editorial material (Other academic) Published
Abstract [en]

Recently, changes in working life have become a prominent topic in academic researchas well as professional literature and public discussions. It has been recognized thatthe contexts and conditions of work have become more transient and unpredictabledue to global changes and megatrends related to, for example, migration, techno-logical developments, and transforming values and lifestyles as the world becomesincreasingly interconnected through the flows of information, workforces, materialsand ideas (see e.g. Blommaert 2013; Gratton 2011; Sarangi 2011). In light of thistransformation, changing working life can be seen as a cluster of change processes thatinfluence the labour market and workplace organizations in various ways.

National Category
Specific Languages
Identifiers
urn:nbn:se:su:diva-198122 (URN)10.1515/applirev-2021-0052 (DOI)000733953000001 ()2-s2.0-85108074276 (Scopus ID)
Note

Introduction with research overview for special issue

Available from: 2021-10-28 Created: 2021-10-28 Last updated: 2023-10-06Bibliographically approved
Blåsjö, M. & Jonsson, C. (2022). Kollektiv översättning under ett jobbmöte. In: Magnus Dahnberg; Yvonne Lindqvist (Ed.), Tango för tre: En dansant festskrift till Cecilia Wadensjö (pp. 75-83). Stockholm: Tolk- och översättarinstitutet
Open this publication in new window or tab >>Kollektiv översättning under ett jobbmöte
2022 (Swedish)In: Tango för tre: En dansant festskrift till Cecilia Wadensjö / [ed] Magnus Dahnberg; Yvonne Lindqvist, Stockholm: Tolk- och översättarinstitutet , 2022, p. 75-83Chapter in book (Other academic)
Abstract [en]

Translation and interpreting in the workplace are not always performed by translationprofessionals in planned situations. In this article, collective ad hoc-translation/interpreting by non-translators in a workplace meeting is analyzed. The analysis gives an example of ad hoc-translation that take place in work life situations: there are no distinct divisions between different roles, or between source text and target text, and there are no clear borders between translation and interpreting, since both written texts and verbal interaction are present. The study confirms recent problematizations of conceptions of translation and interpreting in real life situations and highlights the role of digital tools in non-professional workplace translation.

Place, publisher, year, edition, pages
Stockholm: Tolk- och översättarinstitutet, 2022
National Category
Specific Languages
Identifiers
urn:nbn:se:su:diva-208182 (URN)978-91-983647-0-5 (ISBN)
Funder
Marcus and Amalia Wallenberg Foundation, 2015.0093
Available from: 2022-08-23 Created: 2022-08-23 Last updated: 2022-08-26Bibliographically approved
Blåsjö, M. (2022). Text, tid och handling i ett reglerat rum: En diskursanalys av mediering i hybrid arbetslivskommunikation. Språk och stil, 32, 5-37
Open this publication in new window or tab >>Text, tid och handling i ett reglerat rum: En diskursanalys av mediering i hybrid arbetslivskommunikation
2022 (Swedish)In: Språk och stil, ISSN 1101-1165, E-ISSN 2002-4010, Vol. 32, p. 5-37Article in journal (Refereed) Published
Abstract [en]

Calls have been raised for more research on the use of texts and other types of in real-life communicationin real-life situations, which are often complex and hybrid. This study is based on data from a meeting at a hospital ward where a Key Account Manager from a pharmaceutical business informs staff about a medical product during their lunch hour. Mediated discourse analysis is applied to map the mediating trajectories of the texts used in the meeting and to reveal the role of people in this mediation. The analysis shows that the situation can be regarded as a mediation of a discourse concerning the marketing of medical products and of actual legaltexts, stating that pharmaceutical businesses cannot offer doctors values such as expensive dinners. Besides a PowerPoint document, other material resources and practices such as a modest meal contribute to the situation. In the texts, a medical-scientific discourse, a commercial discourse and an administrative discourse are mixed. Doctors’ actions of prescribing the productare anticipated by the Key Account Manager’s actions of 1) constructing an ‘historical body’ of trust, 2) emphasizing certain textual messages at the same time and offering these texts in adurable material form. This manner of simultaneous and/or durable material forms is introduced as discursive layering. The study presents an empirical case of how ‘big discourses’ are mediated into local actions which, in turn, are targeted to affect future actions.

Keywords
anticipatory discourse, hybridity, mediation, mediated discourse analysis, nexus analysis, professional communication, texts
National Category
Specific Languages
Research subject
Scandinavian Languages
Identifiers
urn:nbn:se:su:diva-217583 (URN)10.33063/diva-492883 (DOI)2-s2.0-85153584506 (Scopus ID)
Projects
Professional Communication and Digital Media
Funder
Marcus and Amalia Wallenberg Foundation, 2015.0093
Available from: 2023-06-02 Created: 2023-06-02 Last updated: 2023-10-19Bibliographically approved
Blåsjö, M., Jonsson, C. & Johansson, S. (2021). ”I don’t know if I can share this.”: Agency and sociomateriality in digital text sharing of business communication. Journal of Digital Social Research (JDSR), 3(3), 1-31
Open this publication in new window or tab >>”I don’t know if I can share this.”: Agency and sociomateriality in digital text sharing of business communication
2021 (English)In: Journal of Digital Social Research (JDSR), E-ISSN 2003-1998, Vol. 3, no 3, p. 1-31Article in journal (Refereed) Published
Abstract [en]

In modern business organizations, digital practices are enacted daily, often when sharing texts, which is crucial for knowledge management. How professionals experience digital text sharing is an issue that is often overlooked. In this paper, we focus on a relatively new aspect of business digital literacy: the literacy practice of digital text sharing in workplaces. Our analysis was conducted on ethnographic data from business organizations. The results show that sociomaterial aspects are enacted by professionals by discussing 1) the protection of borders of their own and other organizations, and 2) the status and digital location of texts. The analysis highlights two means of expressing agency that indicate conflicting norms: joking and showing strong emotions. The study places the hitherto backgrounded literacy practice of digital text sharing in workplaces in the foreground, proposes methods for studying this phenomenon, and highlights issues concerning digital text sharing that should be addressed by organizations.

Keywords
professional communication, digital literacy, agency
National Category
Languages and Literature
Research subject
Scandinavian Languages
Identifiers
urn:nbn:se:su:diva-198124 (URN)10.33621/jdsr.v3i3.78 (DOI)
Funder
Marcus and Amalia Wallenberg Foundation, 2015.0093
Available from: 2021-10-28 Created: 2021-10-28 Last updated: 2022-02-25Bibliographically approved
Jonsson, C. & Blåsjö, M. (2020). Translanguaging and multimodality in workplace texts and writing. International Journal of Multilingualism, 17(3), 361-381
Open this publication in new window or tab >>Translanguaging and multimodality in workplace texts and writing
2020 (English)In: International Journal of Multilingualism, ISSN 1479-0718, E-ISSN 1747-7530, Vol. 17, no 3, p. 361-381Article in journal (Refereed) Published
Abstract [en]

Professionals working in international companies in Sweden are expected to speak, read, and write in Swedish and English in their daily work. This article discusses professional writing in different languages. Through the use of methods from linguistic ethnography, we aim to enrich the understanding of workplace literacy by studying writing and texts in multilingual business contexts. Our results show that professionals are expected to navigate between a translanguaging mode and a more monolingual mode in everyday communication. Also, when they opt for producing monolingual texts, literacy practices that surround those texts are often multilingual. Moreover, they imagine a future, secondary audience for their texts, often resulting in the choice of English for reaching out, or in the choice of Swedish as a way of keeping matters local. Knowing when to choose a translanguaging mode or a more monolingual mode is a necessary skill or competence in this type of workplace. Our results also show that the use of multimodal resources includes the material placement of texts, and that old materialities such as pen and paper are still essential. Different linguistic and semiotic resources are used, including resources from academic, business and personal discourse.

Keywords
Translanguaging, writing, literacy, linguistic repertoires, workplace, linguistic and semiotic resources
National Category
General Language Studies and Linguistics
Research subject
Bilingualism; Linguistics
Identifiers
urn:nbn:se:su:diva-182556 (URN)10.1080/14790718.2020.1766051 (DOI)000542460500001 ()
Funder
Wallenberg Foundations, 2015.0093
Available from: 2020-06-15 Created: 2020-06-15 Last updated: 2022-02-26Bibliographically approved
Blåsjö, M., Johansson, S. & Jonsson, C. (2019). “Put a meeting in my calendar!” The literacy practice of the digital calendar in workplaces. Sakprosa, 11(1), 1-47
Open this publication in new window or tab >>“Put a meeting in my calendar!” The literacy practice of the digital calendar in workplaces
2019 (English)In: Sakprosa, ISSN 1502-6000, E-ISSN 1891-5108, Vol. 11, no 1, p. 1-47Article in journal (Refereed) Published
Abstract [en]

Modern work life includes many digital tools, of which the shared digital calendar has attracted little attention in applied linguistics. The framework for this study is mediated discourse analysis applied to ethnographic data from one workplace and eight contextual interviews from eight other workplaces. The data were analyzed 1) qualitatively, using Wertsch’s (1998) concepts for agency, and 2) quantitatively, through an SFG (Systemic Functional Grammar) analysis of the interviews. The quantitative analysis reveals a high degree of agency. The qualitative analysis shows that discourses of managerialism, globalization, democratization and “flat organizations” can be mapped to the digital calendar. The calendar is also related to other text media such as whiteboards and time report systems, where squares with colors and writing constitute the discursive shapes that are common to the digital calendar. The ability to search and book meetings in the calendars of others is an affordance, although regulated through digital or verbal access. In this and other ways, the individual is strongly connected to the digital tool. The boundary between private and public has been challenged by digital tools. Social actors can resist, e.g., by non-compliance in using the digital calendar, thus increasing their sense of agency. Additional features include the ability to combine different media and develop practices that are not directly offered by the design of the tool. The digital tool both widens the agency of the actors, e.g., in keeping a great deal of information connected to one meeting, and delimits it, e.g., in sometimes rendering individuals helpless to what they see in their own calendars.

Keywords
discourse analysis, digital media, writing practice, workplace communication, agency
National Category
General Language Studies and Linguistics
Research subject
Scandinavian Languages
Identifiers
urn:nbn:se:su:diva-165405 (URN)10.5617/sakprosa.5951 (DOI)
Funder
Marcus and Amalia Wallenberg Foundation
Available from: 2019-01-28 Created: 2019-01-28 Last updated: 2022-04-11Bibliographically approved
Blåsjö, M. & Jonsson, C. (2018). Mångfald, möten och mejl: En forskningsöversikt och tre fallstudier om arbetslivskommunikation. Stockholm: Institutionen för svenska och flerspråkighet, Stockholms universitet
Open this publication in new window or tab >>Mångfald, möten och mejl: En forskningsöversikt och tre fallstudier om arbetslivskommunikation
2018 (Swedish)Book (Other academic)
Abstract [sv]

I den här antologin beskrivs människor, redskap och situationer som många känner igen från dagens komplexa och rörliga arbetsliv:

  • En mellanchef vars arbetsdagar i hög grad styrs av de många möten som andra lagt in i hennes kalender.
  • En whiteboardtavla som kopplar samman olika delar av en verksamhet, och även kopplar möten till andra aktiviteter.
  • Flera samverkande organisationer som gör det svårt att skilja internkommunikation från annan kommunikation, och som både ökar behovet av kommunikation och försvårar den.

Dessa skildras i tre uppsatser av Angie Gravett, Emma Legaard och Sofia Johansson. I en forskningsöversikt sammanfattar forskarna Mona Blåsjö och Carla Jonsson sociolingvistisk forskning om arbetslivskommunikation, med fokus på skrivbordsyrken. Översikten visar ur ett individperspektiv hur enskilda anställda förhåller sig till språk i sin vardag på arbetsplatsen, och ur ett organisatoriskt perspektiv diskuteras hur flera språk kan användas på en och samma arbetsplats. De studier som presenteras bygger på olika metoder (kvalitativa, kvantitativa, etnografiska osv.) och ger därigenom en bild av hur man kan gå tillväga för att analysera arbetslivskommunikation. Översikten fokuserar på tre teman: mångfald, dvs. olika aspekter av flerspråkighet på arbetsplatser, möten och annan muntlig kommunikation samt mejl eller snarare mejlande: textprocesser och digitala redskap i arbetslivet.

Antologin är lämplig för studenter på grundnivå och forskarnivå, men kan även läsas av alla som är intresserade av hur moderna organisationer arbetar med sin kommunikation.

Place, publisher, year, edition, pages
Stockholm: Institutionen för svenska och flerspråkighet, Stockholms universitet, 2018. p. 196
Series
MINS: Meddelanden från Institutionen för nordiska språk vid Stockholms universitet, ISSN 0348-3568 ; 64
Keywords
arbetslivskommunikation, flerspråkighet, digitala medier, sociolingvistik, affärskommunikation
National Category
General Language Studies and Linguistics
Identifiers
urn:nbn:se:su:diva-157510 (URN)978-91-86762-70-4 (ISBN)
Available from: 2018-06-20 Created: 2018-06-20 Last updated: 2022-02-26Bibliographically approved
Blåsjö, M. & Christensson, J. (2018). Questions as literacy practice and boundary object in a teacher education setting. Linguistics and Education, 48, 85-95
Open this publication in new window or tab >>Questions as literacy practice and boundary object in a teacher education setting
2018 (English)In: Linguistics and Education, ISSN 0898-5898, E-ISSN 1873-1864, Vol. 48, p. 85-95Article in journal (Refereed) Published
National Category
General Language Studies and Linguistics
Research subject
Scandinavian Languages
Identifiers
urn:nbn:se:su:diva-162685 (URN)10.1016/j.linged.2018.05.002 (DOI)000451754900008 ()
Projects
Kampen om texten
Funder
Swedish Research Council, UVK-4, 2011-4885-88850-36
Available from: 2018-12-06 Created: 2018-12-06 Last updated: 2022-02-26Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-6873-9408

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