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Designing consumer-aligned services using business value modelling
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
2012 (engelsk)Inngår i: International Journal of Organisational Design and Engineering (IJODE), ISSN 1758-9797, E-ISSN 1758-9800, Vol. 2, nr 3, s. 317-342Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Given the dominance of service industries in today's economy, service improvement and innovation have become major concerns of many enterprises. To address these challenges, the service design should start at the business level at which services can be identified to provide values in an economically viable way by satisfying consumers' preferences for quality aspects. However, high-level business concepts, like value offerings, are hardly linked to technology levels, such as SOA and web services. Relying on the model driven development (MDD) and ontology paradigms, the paper proposes a method that uses business value models to elicit and structure business services from a consumer-centric quality perspective and transforming the business service model further to a web service model. To facilitate major MDD aspects, such as semantic-level descriptions and automated transformations, these models are designed as ontologies. A case study from the Swedish eye-care health sector is used to ground the presented method.

sted, utgiver, år, opplag, sider
2012. Vol. 2, nr 3, s. 317-342
Emneord [en]
enterprise modelling, service engineering, service quality, business value models, model driven development, ontology, OWL, web services, service design, service-oriented architecture, SOA, Sweden, eye care, healthcare industry
HSV kategori
Forskningsprogram
data- och systemvetenskap
Identifikatorer
URN: urn:nbn:se:su:diva-84859DOI: 10.1504/IJODE.2012.049698OAI: oai:DiVA.org:su-84859DiVA, id: diva2:581617
Tilgjengelig fra: 2013-01-02 Laget: 2013-01-02 Sist oppdatert: 2018-01-11bibliografisk kontrollert

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