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Utilizing Consumer Preferences to Promote Values Awareness in Information Systems Development
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap. (Business Process Management and Enterprise Modeling)ORCID-id: 0000-0003-2218-8094
2016 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

The challenges of developing the information systems (IS) that support modern enterprises are becoming less about engineering and more about people. Many of the technical issues of the past, such as hardware size and power, connectivity, and robust software, are engineering problems that have largely been solved. In the next stage of computing, the human factor will be far more important than it has been in the past: the colors of an interface or the shape of an icon are the engineering problems of the past, and the availability and usefulness of such basic solutions is rapidly coming to a close. A new paradigm is needed that provides a roadmap of higher level conceptions and values, one about humane computing.

A part of this older, mechanistic approach are quantitative, economic values whose impact on IS are readily visible and acknowledged within software engineering. However, qualitative values, and in particular consumer preferences, have been researched to a lesser degree, and there has been very little direct application.  To create the next-generation information systems, requirements engineers and systems developers need new methods to capture the real preferences of consumers, conceptualize these abstract concepts, and then relate such preferences to concrete requirements for information systems.

To address this problem, this thesis establishes a conceptual link between the preferences of consumers and system requirements by accommodating the variations between them and expressing them via a conceptual model. Modeling such preferences and values so that they can be used as requirements for IS development is the primary contribution of this work. This is accomplished via a design science research paradigm to support the creation of the works’ primary artifact—the Consumer Preference-aware Meta-Model (CPMM).

CPMM is intended to improve the alignment between business and information systems by capturing and concretizing the real preferences of consumers and then expressing such preferences via the requirements engineering process, with the eventual output being information systems. CPMM’s development relies on theoretical research contributions within three areas in information systems—Business Strategy, Enterprise Architecture, and Requirements Engineering—whose relationships to consumer values have been under-researched and under-applied.

The case studies included in this thesis each demonstrate the significance of consumer preferences to each of these three areas.  In the first, a set of logical mappings between CPMM and a common approach to business strategy (strategy maps/balanced scorecards) is produced. In the second, CPMM provides the conceptual undergirding to process a massive amount of unstructured consumer-generated text to generate system requirements for the airline industry. In the concluding case, an investigation of foreign and domestic students at Swedish universities is structured through CPMM, one that first discovers the requirements for a consumer preference-based online education and then produces feature models for such a software product line-based system. The significance of CPMM as a lens for discovering new concepts and highlighting important information within consumer preference data is clearly seen, and the usefulness of the meta-model is demonstrated by its broad and beneficial applicability within information systems practice and research.

Ort, förlag, år, upplaga, sidor
Stockholm: Department of Computer and Systems Sciences, Stockholm University , 2016. , 168 s.
Serie
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 16-016
Nyckelord [en]
consumer preferences, requirements engineering, enterprise architecture, business strategy, goal modeling
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
data- och systemvetenskap
Identifikatorer
URN: urn:nbn:se:su:diva-135505ISBN: 978-91-7649-583-4 (tryckt)ISBN: 978-91-7649-584-1 (tryckt)OAI: oai:DiVA.org:su-135505DiVA: diva2:1045744
Disputation
2016-12-14, Lilla hörsalen, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (Engelska)
Opponent
Handledare
Tillgänglig från: 2016-11-21 Skapad: 2016-11-10 Senast uppdaterad: 2016-11-22Bibliografiskt granskad
Delarbeten
1. Modeling Business Strategy: a Consumer Value Perspective
Öppna denna publikation i ny flik eller fönster >>Modeling Business Strategy: a Consumer Value Perspective
2011 (Engelska)Ingår i: IFIP Working Conference, Practice of Enterprise Modeling, Oslo, Norway: Springer , 2011Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Business strategy lays out the plan of an enterprise to achieve its vision by providing value to its customers. Typically, business strategy focuses on economic value and its relevant exchanges with customers and does not directly address consumer values. However, consumer values drive customers’ choices and decisions to use a product or service, and therefore should have a direct impact on business strategy. This paper explores whether and how consumer values influence business strategy, and how they might be linked to IS solutions that support the implementation of such strategies. To address these questions, the study maps consumer values to a business strategy approach via a meta-model commonly used for such purposes, based on strategy maps and balanced scorecards (SMBSC). Additionally, the applicability of the mappings is illustrated via a case scenario where the mappings are applied and the business strategy conceptualization captures them. Finally, based on these mappings, high level guidelines for linking consumer values to requirements for the development of IS solutions through business strategy conceptualization are proposed.

Ort, förlag, år, upplaga, sidor
Oslo, Norway: Springer, 2011
Nyckelord
consumer value, strategy maps, balanced scorecards, requirements engineering
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-67162 (URN)10.1007/978-3-642-24849-8_6 (DOI)978-3-642-24848-1 (ISBN)
Konferens
IFIP Working Conference, Practice of Enterprise Modeling
Tillgänglig från: 2011-12-26 Skapad: 2011-12-26 Senast uppdaterad: 2016-11-10
2. Consumer Value-aware Enterprise Architecture
Öppna denna publikation i ny flik eller fönster >>Consumer Value-aware Enterprise Architecture
2012 (Engelska)Ingår i: Software Business: Third International Conference, ICSOB 2012. Proceedings / [ed] Michael A. Cusumano, Bala Iyer, N. Venkatraman, Berlin/Heidelberg: Springer Berlin/Heidelberg, 2012, 55-69 s.Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

To improve the alignment between business and IT, this paper explores how to make Enterprise Architecture (EA) aware of consumer values. Current proposals in enterprise modeling recognize the need for modeling user needs, or values. However they do not classify them nor do they provide means to obtain them. In our study, these are first introduced as basic values captured via Schwartz’s Value Survey, a cross-culturally applicable tool from the world of psychology, which are mapped onto Holbrook’s Typology of Consumer Values. Additionally, because formal models require inputs that are more concrete than abstract, and through this proposal, the indistinct values of consumers can be transformed and formalized to be incorporated into enterprise architecture, represented here by ISO/IEC 42010. The novelty of this work is found in the method for operationalizing consumer values for their alignment and utilization within information systems.

Ort, förlag, år, upplaga, sidor
Berlin/Heidelberg: Springer Berlin/Heidelberg, 2012
Serie
Lecture Notes in Business Information Processing, ISSN 1865-1348 ; 114
Nyckelord
Value, Consumer Value, Business-IT Alignment, Enterprise Modeling, Enterprise Architecture
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-84858 (URN)10.1007/978-3-642-30746-1_5 (DOI)978-3-642-30745-4 (ISBN)978-3-642-30746-1 (ISBN)
Konferens
ICSOB 2012, Cambridge, MA, USA, June 18-20,2012
Tillgänglig från: 2013-01-02 Skapad: 2013-01-02 Senast uppdaterad: 2016-11-10Bibliografiskt granskad
3. Towards Consumer Preference-Aware Requirements
Öppna denna publikation i ny flik eller fönster >>Towards Consumer Preference-Aware Requirements
2012 (Engelska)Ingår i: Advanced Information Systems Engineering Workshops: CAiSE 2012 International Workshops, Proceedings / [ed] Marko Bajec, Johann Eder, Berlin/Heidelberg: Springer Berlin/Heidelberg, 2012, 531-542 s.Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

From the business perspective, one of the core concerns within Business-IT alignment is coordinating strategic initiatives and plans with Information Systems (IS). However, while substantial work has been done on linking strategy to requirements for IS development, it has usually been focused on the core value exchanges offered by the business, overlooking other aspects influencing the implementation of strategy. One of these, consumer preferences, has been proven to influence the successful provisioning of the business’s customer value proposition, and this study aims to establish a conceptual link between them and system requirements. The core contention is that reflecting consumer preferences through business strategy in system requirements allows for the development of systems aligned to consumer preferences, and therefore systems that better support a consumer orientation, where the reasoning behind a particular solution stems from them. The contribution of this paper is the proposal of a consumer preference meta-model along with an illustration of its relationship to a requirements’ technique (i*) through the Strategy Maps business strategy formulation.

Ort, förlag, år, upplaga, sidor
Berlin/Heidelberg: Springer Berlin/Heidelberg, 2012
Serie
Lecture Notes in Business Information Processing, ISSN 1865-1348 ; 112
Nyckelord
consumer preference, strategy maps, balanced scorecards, i*
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-84877 (URN)10.1007/978-3-642-31069-0_44 (DOI)978-3-642-31068-3 (ISBN)978-3-642-31069-0 (ISBN)
Konferens
CAiSE 2012 International Workshops, Gdańsk, Poland, June 25-26, 2012
Tillgänglig från: 2013-01-02 Skapad: 2013-01-02 Senast uppdaterad: 2016-11-10Bibliografiskt granskad
4. Using i* to Capture Consumer Preferences as Requirements for Software Product Lines
Öppna denna publikation i ny flik eller fönster >>Using i* to Capture Consumer Preferences as Requirements for Software Product Lines
2013 (Engelska)Ingår i: iStar 20136th International i* Workshop: Proceedings of the 6th International i* Workshop 2013 / [ed] Jaelson Castro, Jennifer Horkoff, Neil Maiden, Eric Yu, 2013, 97-102 s.Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

The need for software to fit to diversity of numerous consumers has become a norm. Furthermore, technology innovations stimulate the growth of such software, thus making it even more available and appealing to consumers. Although how economic values relate and influence IT systems is an area that has been addressed, it is not clear whether and how consumer values do so. To address this challenge, this study aims to using i* establish a link between preferences of consumers and system requirements for Software Product Line (SPL) as a seamless way for systematically realizing variations. The presented results are grounded in an empirical study related to the development of a system for Online Education.

Serie
CEUR Workshop Proceedings, ISSN 1613-0073 ; 978
Nyckelord
Consumer Value, SPL, Goal Modeling, i*, System Requirements
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-97248 (URN)
Konferens
6th International i* Workshop (iStar 2013), Valencia, Spain, June 17-18, 2013
Tillgänglig från: 2013-12-05 Skapad: 2013-12-05 Senast uppdaterad: 2016-11-10Bibliografiskt granskad
5. Capturing and Representing Values for Requirements of Personal Health Records
Öppna denna publikation i ny flik eller fönster >>Capturing and Representing Values for Requirements of Personal Health Records
2013 (Engelska)Ingår i: PoEM Short Papers: Short Paper Proceedings of the 6th IFIP WG 8.1 Working Conference on the Practice of Enterprise Modeling (PoEM 2013) / [ed] Janis Grabis, Marite Kirikova, Jelena Zdravkovic, Janis Stirna, 2013, 166-175 s.Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Patients’ access to their medical records in the form of Personal Health Records (PHRs) is a central part of the ongoing shift in health policy, where patient empowerment is in focus. A survey was conducted to gauge the stakeholder requirements of patients in regards to functionality requests in PHRs. Models from goal-oriented requirements engineering were created to express the values and preferences held by patients in regards to PHRs from this survey. The present study concludes that patient values can be extracted from survey data, allowing the incorporation of values in the common workflow of requirements engineering without extensive reworking.

Serie
CEUR Workshop Proceedings, ISSN 1613-0073 ; 1023
Nyckelord
personal health record, basic value, health care, goal-oriented requirements engineering, business/IT alignment
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-97205 (URN)
Konferens
6th IFIP WG 8.1 Working Conference on the Practice of Enterprise Modeling (PoEM 2013), Riga, Latvia, November 6-7, 2013
Tillgänglig från: 2013-12-05 Skapad: 2013-12-05 Senast uppdaterad: 2016-11-10Bibliografiskt granskad
6. Using Intentional Modeling to Discover the User Preferences in Existing Software Systems
Öppna denna publikation i ny flik eller fönster >>Using Intentional Modeling to Discover the User Preferences in Existing Software Systems
2014 (Engelska)Ingår i: Proceedings of the 7th International i* Workshop (iStar 2014), Thessaloniki, Greece, June 16-17, 2014, CEUR-WS , 2014Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Information systems consist of many low-level components, such as source code, functioning together as a unified whole. However, higher-level requirements, such as the preferences of users concerning quality intentions of the system, are often under-documented, if documented at all. Consequently it can be highly important to elicit the intentions underlying the system for driving or justifying system acceptance in a certain business context. This paper utilizes intentional modeling to discover just such user preferences in existing software systems, in this case a system for managing of the student thesis process in a Swedish university. To accomplish this, stepwise guidelines are proposed for evaluating what user preferences an extant software system expresses. These are presented in a feature model, which is then mapped to the software systems goals, which are themselves represented in i*.

Ort, förlag, år, upplaga, sidor
CEUR-WS, 2014
Nyckelord
Requirements Engineering, Consumer Preferences, Goal Modeling, iStar
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-108662 (URN)
Konferens
7th International i* Workshop (iStar 2014), Thessaloniki, Greece, June 16-17, 2014
Tillgänglig från: 2014-10-31 Skapad: 2014-10-31 Senast uppdaterad: 2016-11-10Bibliografiskt granskad
7. Extending Enterprise Architectures to Capture Consumer Values: the Case of TOGAF
Öppna denna publikation i ny flik eller fönster >>Extending Enterprise Architectures to Capture Consumer Values: the Case of TOGAF
2015 (Engelska)Ingår i: International Conference on Advanced Information Systems Engineering, Springer , 2015Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

This paper explores how to make Enterprise Architecture (EA) aware of consumer values. Current proposals in enterprise modeling recognize the need for user needs, although often without taking explicit account of the consumer values that are at the root of the exchange process. Enterprise architecture provides a roadmap for the development of systems that can support the creation and delivery of products of interest. First, a survey of enterprise architecture practitioners highlights the importance and significance of integrating consumer values into enterprise architecture through. Next, the survey results are used to enhance a consumer value meta-model for better integration with enterprise architecture, specifically The Open Group Architecture Framework (TOGAF).

Ort, förlag, år, upplaga, sidor
Springer, 2015
Nyckelord
Value, Consumer Value, Enterprise Modeling, Enterprise Architecture
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-123946 (URN)10.1007/978-3-319-19243-7 (DOI)978-3-319-19243-7 (ISBN)
Konferens
International Conference on Advanced Information Systems Engineering
Tillgänglig från: 2015-12-09 Skapad: 2015-12-09 Senast uppdaterad: 2016-11-10
8. Towards a Consumer Preference-Based Taxonomy for Information Systems Development
Öppna denna publikation i ny flik eller fönster >>Towards a Consumer Preference-Based Taxonomy for Information Systems Development
2015 (Engelska)Ingår i: Perspectives in Business Informatics Research: 14th International Conference, BIR 2015, Tartu, Estonia, August 26-28, 2015, Proceedings / [ed] Raimundas Matulevičius, Marlon Dumas, 2015, 213-227 s.Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

A fundamental problem in many disciplines is the classification of objects within a domain of interest. This struggle is willingly undertaken to accrue the benefits of a shared vocabulary, with the concomitant reduction in complexity allowing for easier study of complex domains. Taxonomies are one such type of controlled vocabulary, and their development within information systems has moved from the ad hoc towards more standardized methods. However, the consumer preferences that catalyze and drive the development of many such systems have been little explored within information science research. This study presents a solution for this deficiency: a taxonomy structure of consumer preferences, based on extendible concepts derived from economic theory, marketing and psychology, and developed extending a known/generic taxonomy development method. A use case from the higher education domain—a platform for online education—has been used to demonstrate the efficacy of the proposed solution.

Serie
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 229
Nyckelord
Value, Consumer value, Consumer preferences, Requirements engineering
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-122891 (URN)10.1007/978-3-319-21915-8_14 (DOI)978-3-319-21914-1 (ISBN)978-3-319-21915-8 (ISBN)
Konferens
14th International Conference, BIR 2015, Tartu, Estonia, August 26-28, 2015
Tillgänglig från: 2015-11-11 Skapad: 2015-11-11 Senast uppdaterad: 2017-06-01Bibliografiskt granskad
9. Case-based Development of Consumer Preferences Using Brand Personality and Values Co-creation
Öppna denna publikation i ny flik eller fönster >>Case-based Development of Consumer Preferences Using Brand Personality and Values Co-creation
2015 (Engelska)Ingår i: The Practice of Enterprise Modeling / [ed] Jolita Ralyté, Sergio España, Óscar Pastor, Heidelberg: Springer , 2015, Vol. 235, 159-173 s.Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Consumers have preferences whose determination is outside the realm of economic rules and values. To be successful in current market conditions, product and service companies need to capture such preferences to provide best-fit support by their Information Systems (IS), sometimes by developing entirely new features. In our previous work, we have conceptualized a metamodel for incorporating consumer preferences into the development of IS —Consumer Preference Meta-Model (CPMM). This artifact was developed with the ability to be expanded with new kinds of consumer preferences, as well as their related concepts. Building upon that work, in this study we consider methodological usage of CPMM for the case of Asker’s Brand Personality as the primary value framework. The framework brings both the enterprise and the consumer into dialog, with this values co-creation fostering synchronicity between the information systems that are designed as an outgrowth of this process, and the desires of both the consumers and the businesses that they will support. The case example uses the Twitter feed of a major airline, whose tweets are processed using Aaker’s 5-factors and Kano’s quality framework. The results complete an instantiation of CPMM that generates a feature model reflective of both brand personality and values co-creation.

Ort, förlag, år, upplaga, sidor
Heidelberg: Springer, 2015
Serie
Lecture Notes in Business Information Processing, ISSN 1865-1348
Nyckelord
Value, Consumer Value, Consumer Preferences, Brand Personality, Values Co-creation, Requirements Engineering
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-122796 (URN)10.1007/978-3-319-25897-3_11 (DOI)978-3-319-25896-6 (ISBN)978-3-319-25897-3 (ISBN)
Konferens
PoEM 2015: 8th IFIP WG 8.1 working conference on the Practice of Enterprise Modelling, Valencia, Spain, November 10-12 2015
Tillgänglig från: 2015-11-11 Skapad: 2015-11-10 Senast uppdaterad: 2016-12-14Bibliografiskt granskad
10. Capturing Consumer Preference in System Requirements Through Business Strategy
Öppna denna publikation i ny flik eller fönster >>Capturing Consumer Preference in System Requirements Through Business Strategy
2013 (Engelska)Ingår i: International Journal of Information System Modeling and Design, ISSN 1947-8186, Vol. 4, nr 4, 1-26 s.Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

A core concern within Business-IT alignment is coordinating strategic initiatives and plans with Information Systems (IS). Substantial work has been done on linking strategy to requirements for IS development, but it has usually been focused on the core value exchanges offered by the business, and thus overlooking other aspects that influence the implementation of strategy. One of these, consumer preferences, has been proven to influence the successful provisioning of the business's customer value proposition, and this study aims to establish a conceptual link between both strategy and consumer preferences to system requirements. The core contention is that reflecting consumer preferences through business strategy in system requirements allows for the development of aligned systems, and therefore systems that better support a consumer orientation. The contribution of this paper is an approach to establish such alignment, with this being accomplished through the proposal of a consumer preference meta-model mapped to a business strategy meta-model further linked to a system requirements technique. The validity of this proposal is demonstrated through a case study carried out within an institution of higher education in Sweden.

Nationell ämneskategori
Datorsystem
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-102254 (URN)10.4018/ijismd.2013100101 (DOI)
Tillgänglig från: 2014-03-30 Skapad: 2014-03-30 Senast uppdaterad: 2016-11-10Bibliografiskt granskad
11. Capturing consumer preferences as requirements for software product lines
Öppna denna publikation i ny flik eller fönster >>Capturing consumer preferences as requirements for software product lines
2015 (Engelska)Ingår i: Requirements Engineering, ISSN 0947-3602, E-ISSN 1432-010X, Vol. 20, nr 1, 71-90 s.Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Delivering great consumer experiences in competitive market conditions requires software vendors to move away from traditional modes of thinking to an outside- in perspective, one that shifts their business to becoming consumer-centric. Requirements engineers operating in these conditions thus need new means to both capture real preferences of consumers and then relate them to requirements for software customized in different ways to fit anyone. Additionally, because system development models require inputs that are more concrete than abstract, the indistinct values of consumers need to be classified and formalized. To address this challenge, this study aims to establish a conceptual link between preferences of consumers and system requirements, using software product line (SPL) as a means for systematically accommodating the variations within the preferences. The novelty of this study is a conceptual model of consumer preference, which integrates generic value frameworks from both psychology and marketing, and a method for its transformation to requirements for SPL using a goal-oriented RE framework as the mediator. The presented artifacts are grounded in an empirical study related to the development of a system for online education.

Nyckelord
Value, Value modeling, Consumer value, SPL, Goal modeling, Features, Requirements
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-129715 (URN)10.1007/s00766-013-0187-2 (DOI)
Tillgänglig från: 2016-04-27 Skapad: 2016-04-27 Senast uppdaterad: 2016-11-10Bibliografiskt granskad
12. A Model-based Approach for Capturing Consumer Preferences from Crowdsources: The Case of Twitter
Öppna denna publikation i ny flik eller fönster >>A Model-based Approach for Capturing Consumer Preferences from Crowdsources: The Case of Twitter
2016 (Engelska)Ingår i: IEEE RCIS 2016: IEEE 10th International Conference on Research Challenges in Information Science / [ed] Sergio España, Jolita Ralyté, Carine Souveyet, IEEE Computer Society, 2016, 65-76 s.Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Consumer choices are enormously influential in the success of the companies and organizations behind the highly competitive global service and product offerings of today. Consumer choice relates to preference, i.e. a set of assumptions a person creates around a service or a product such as convenience, utility or aesthetics. Furthermore, consumer preferences allow ranking of different assumptions about products or services based on the expected or to-be-experienced satisfaction of consuming them. In our previous work, we proposed a conceptualization of consumer preferences—the Consumer Preference Meta-Model (CPMM)—to enable a classification and ranking of the preferences that would be the basis for deciding which of would be considered to be developed into supporting information systems/services. In this study we collect consumer preferences through crowdsourcing, and in particular Twitter, because of its increasing popularity as a source of up-to-date comments and information about current services and products. The tweets of four major American airlines were processed using different techniques from natural language processing (NLP) that enabled the classification of their objectives, content, and importance within CPMM. By next mapping the highest-ranked results from CPMM to goal models enabled a model-based linkage from a corpus of preferences contained within short texts to high-level requirements for system/services.

Ort, förlag, år, upplaga, sidor
IEEE Computer Society, 2016
Serie
Proceedings of the ... International Conference on Research Challenges in Information Science, ISSN 2151-1357
Nyckelord
value, consumer value, consumer preference, crowdsourcing, model-based requirements, goal modeling
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-135404 (URN)10.1109/RCIS.2016.7549323 (DOI)978-1-4799-8710-8 (ISBN)
Konferens
2016 IEEE Tenth International Conference on Research Challenges in Information Science (RCIS), Grenoble, France, 1-3 June 2016
Tillgänglig från: 2016-11-08 Skapad: 2016-11-08 Senast uppdaterad: 2016-11-18Bibliografiskt granskad
13. A Semi-Automated Method for Capturing Consumer Preferences for System Requirements
Öppna denna publikation i ny flik eller fönster >>A Semi-Automated Method for Capturing Consumer Preferences for System Requirements
2016 (Engelska)Ingår i: The Practice of Enterprise Modeling: 9th IFIP WG 8.1. Working Conference, PoEM 2016, Skövde, Sweden, November 8–10, 2016, Proceedings / [ed] Jennifer Horkoff, Manfred A. Jeusfeld, Anne Persson, Springer, 2016, 117-132 s.Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

There is a pressing need in the modern business environment for business-supporting software products to address countless consumers’ desires, where customer orientation is a key success factor. Consumer preference is thus an essential input for the requirements elicitation process of public-facing enterprise systems. Previous studies in this area have proposed a process to capture and translate consumer preferences into system-related goals using the Consumer Preference Meta-Model (CPMM) used to integrate consumer values from the marketing domain into objectives of information systems. However, there exists a knowledge gap between how this process can be automated at a large scale, when massive data sources, such as social media data, are used as inputs for the process. To address this problem, a case in which social media data related to four major US airlines is collected from Twitter, is analyzed by a set of text mining techniques and hosted in a consumer preference model, and is further translated to goal models in the ADOxx modelling platform. The analysis of experimental results revealed that the collection, recognition, model creation, and mapping of consumer preferences can be fully or partly automated. The result of this study is a semi-automated method for capturing and filtering consumer preferences as goals for system development, a method which significantly increases the efficiency of large-scale consumer data processing.

Ort, förlag, år, upplaga, sidor
Springer, 2016
Serie
Lecture Notes in Business Information Processing, ISSN 1865-1348 ; 267
Nyckelord
Consumer preferences, social media, requirements engineering, term frequency analysis, occurrence analysis, sentiment analysis
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-135405 (URN)10.1007/978-3-319-48393-1_9 (DOI)978-3-319-48392-4 (ISBN)978-3-319-48393-1 (ISBN)
Konferens
9th IFIP WG 8.1. Working Conference, PoEM 2016, Skövde, Sweden, November 8–10, 2016
Tillgänglig från: 2016-11-08 Skapad: 2016-11-08 Senast uppdaterad: 2016-11-17Bibliografiskt granskad

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Utilizing Consumer Preferences to Promote Values Awareness in Information Systems Development(6530 kB)88 nedladdningar
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Svee, Eric Oluf
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Institutionen för data- och systemvetenskap
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning

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