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‘You Can’t Cheat the Community Anymore’: using Mobiles to Improve Water Governance
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
2014 (Engelska)Ingår i: Proceedings of the 4th International Conference on M4D Mobile Communication for Development: M4D 2014, General Tracks / [ed] Ibrahima Niang, Karlstad: Karlstad University Press, 2014, s. 48-59Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Recent years have seen a growth in mobile applications and services in the water sector addressing some of the sector’s governance challenges. The sustainability rate is however low and there is a lack of research on the “real” benefits. Through an in-depth analysis of four cases (interviews and field visits), this article seeks to understand the common benefits and challenges for increased and sustainable use of mobile applications in the provision of water services. The results reveal that the benefits are improved service delivery, new and better data, strengthened consumer voice, and reduced costs. Common challenges include lack of incentives to use the system, user costs, user privacy, absence of basic infrastructure, lack of responsiveness, and limited marketing. It concludes that increased transparency is never an end in itself and that accountability requires willingness, capacity, and the mandate to act on part of the responsible institution.

Ort, förlag, år, upplaga, sidor
Karlstad: Karlstad University Press, 2014. s. 48-59
Serie
Karlstad university studies, ISSN 1403-8099 ; 26
Nyckelord [en]
ICT4D, M4D, mobile phones, participation, water sector
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
URN: urn:nbn:se:su:diva-110910ISBN: 978-91-7063-557-1 (tryckt)OAI: oai:DiVA.org:su-110910DiVA, id: diva2:773552
Konferens
4th International Conference on M4D Mobile Communication for Development
Tillgänglig från: 2014-12-19 Skapad: 2014-12-19 Senast uppdaterad: 2018-01-11Bibliografiskt granskad

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Hellström, Johan
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Institutionen för data- och systemvetenskap
Systemvetenskap, informationssystem och informatik

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Totalt: 46 träffar
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