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Explaining value co-creation and co-destruction in e-government using boundary object theory
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2017 (English)In: Government Information Quarterly, ISSN 0740-624X, E-ISSN 1872-9517, Vol. 34, no 3, 406-420 p.Article in journal (Refereed) Published
Abstract [en]

This article contributes to the understanding of e-government collaboration, value co-creation and co-destruction when using information systems (IS) artifacts. This is achieved through case study research, based on collaborations between the Swedish Forest Agency and external communities that were intended to co-create value. The collaborations were supported by an IS environment, comprising two IS artifacts that has been in use for several years. The analysis was based on sociomaterial boundary object theory. The philosophical framework underpinning the investigation of the interplay between technological and social aspects of the IS-enabled co-creation processes, i.e. the collaborations, was critical realism. The purpose of this article is, therefore, to analyze the co-creation processes supported by the IS artifacts (viewed as boundary objects) and to consider the outcomes, in terms of value co-creation and co-destruction, of the collaborations.The results show that value is both co-created and co-destroyed in the collaborative processes. The main conclusions are: (i) it is difficult to define value co-creation and co-destruction when the boundaries between collaborating communities are complex; (ii) when boundaries are complex, collaboration requires complex IS artifacts; (iii) the risk of co-destruction outcomes increases with boundary complexity. Finally, the article demonstrates that sociomaterial boundary objects provide a suitable theoretical framework for investigations of value co-creation and co-destruction through IS artifacts in e-government.

Place, publisher, year, edition, pages
2017. Vol. 34, no 3, 406-420 p.
Keyword [en]
value co-creation, value co-destruction, boundary object, critical realism, e-government, IS artifact
National Category
Computer and Information Sciences
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-142562DOI: 10.1016/j.giq.2017.08.001ISI: 000418210300006OAI: oai:DiVA.org:su-142562DiVA: diva2:1092449
Available from: 2017-05-02 Created: 2017-05-02 Last updated: 2018-01-13Bibliographically approved
In thesis
1. Designing, Theorizing, and Reflecting on Information Systems Artifacts and Value Co-Creation in e-Government
Open this publication in new window or tab >>Designing, Theorizing, and Reflecting on Information Systems Artifacts and Value Co-Creation in e-Government
2017 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

E-government services in the form of information systems (IS) artifacts create a new arena for co-creation that governments aim to leverage. Design of and knowledge about IS artifacts in value co-creation in e-government can thereby be considered valuable for the future development of e-government. How IS artifacts are used in value co-creation and co-destruction and how the artifacts are developed is however not well understood.

This thesis addresses the problem of how to design for and understand value co-creation in e-government. To address the problem stated, three research questions are posed. (i) How can IS artifacts be designed to enable value co-creation in e-government and what aspects can inhibit value being co-created through the designed artifacts? (ii) How can boundary object theory facilitate the understanding of IS artifacts used in value co-creation and co-destruction in e-government? (iii) How can retrospectives in design science contribute to research on value co-creation in e-government?

Two artifacts in the form of instantiations are designed and evaluated. Design science research methodology is used in two different projects at Swedish municipalities. Secondary analysis is used to identify aspects that inhibit value being co-created through the designed IS artifacts. From these inhibitors, core aspects for public value co-creation are derived. Thereafter, this thesis delves further into how IS artifacts are used in collaborations between citizens, private businesses, and government agencies in order to co-create value. Two case studies are carried out at Swedish government agencies and sociomaterial boundary object theory is used to enhance understanding. The thesis research process ends with a retrospective evaluation of the performed research, using critical realism as its philosophical foundation and guidance.

The result includes one configurable process model that enables value co-creation by facilitating shared understanding between collaborating parties; one mobile service that enables value co-creation through citizen sourcing; aspects that inhibit the realization of co-created value; and four core aspects that need to be considered when designing artifacts for value co-creation. That IS artifacts can be regarded as boundary objects when you aim to study and understand value co-creation and co-destruction between communities in e-government. Descriptions of how IS artifacts, viewed as sociomaterial boundary objects, are used in value co-creation processes between governments, citizens, and businesses and outcomes in terms of value co-creation and co-destruction. The benefit of performing critical realism-guided retrospectives in design science in order to complement prescriptive knowledge with explanatory and critical knowledge is motivated. It is showed that the design of artifacts generates knowledge through the design efforts, regardless of whether they also yield utility.

This thesis contributes to e-government research and practice with knowledge on how to design artifacts that enable value co-creation. Establishes sociomaterial boundary object theory as a theoretical lens that offers a tool to evaluate and design IS artifacts that enable value co-creation and with knowledge on how IS artifacts are used in value co-creation. The thesis also motivates the usefulness of retrospective evaluation in design science. Suggestions for future research include further developing design science retrospectives. 

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2017. 218 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 17-005
Keyword
Value Co-creation, Design Science, e-Government, Boundary Object, Critical Realism
National Category
Computer and Information Sciences
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-142564 (URN)978-91-7649-834-7 (ISBN)978-91-7649-835-4 (ISBN)
Public defence
2017-06-14, Lilla hörsalen, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (Swedish)
Opponent
Supervisors
Note

At the time of the doctoral defense, the following paper was unpublished and had a status as follows: Paper 6: Manuscript.

Available from: 2017-05-22 Created: 2017-05-03 Last updated: 2018-01-13Bibliographically approved

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