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Information Technology Governance: The Role of Organizational Culture and Structure
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2018 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Information Technology Governance (ITG) is among the most important challenges for the managers today. IT is not anymore just a supportive tool but also a strategic driver for the businesses. In the dynamic and competitive world of today, it is crucial for organizations to know how to govern IT rather than just to use it. IT governance deals with specifying responsibilities and decision rights to encourage the desirable behaviour from IT and generate value from IT investments. IT governance can impact the overall performance of organizations, however there are still difficulties in understanding IT governance and the factors that may influence it.

Organizational culture and structure are among the factors that have significant influence on many issues in an organization. According to previous research, organizational culture and structure need to be considered when implementing IT governance. However, there is a lack of research focusing on how organizational culture and structure can influence IT governance performance and implementation. Thus, the main research question addressed in this thesis is: How are organizational culture and structure related to IT governance? To address this question, this research has performed literature reviews and conducted case studies to investigate the role of organizational culture and structure on IT governance. As the first step, the previous literature was reviewed to find the gaps in the research on culture and IT governance. As the next step, four case studies were conducted to explore the influence of organizational culture and structure on IT governance. Two case studies have investigated the relation between organizational structure and IT governance implementation and performance in large organizations; and two other case studies investigated on how different types of organizational culture influence IT governance performance outcomes.

The results of this research respond to the research question by specifying the role of culture in IT governance through a categorization of prior research both from research and practice perspectives; specifying the influence of different organizational culture types on IT governance performance outcomes in different organizations; and by specifying IT organizational structure relationship with IT governance performance outcomes and IT governance implementation.

The research presented in this thesis provides both theoretical and empirical contributions to the IT governance research and practice.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University , 2018. , p. 160
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 18-006
Keywords [en]
IT governance, organizational culture, organizational structure, IT governance performance, IT governance implementation
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-154740ISBN: 978-91-7797-211-2 (print)ISBN: 978-91-7797-212-9 (electronic)OAI: oai:DiVA.org:su-154740DiVA, id: diva2:1195170
Public defence
2018-06-04, L50, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2018-05-08 Created: 2018-04-04 Last updated: 2019-05-13Bibliographically approved
List of papers
1. What is the role of organizational culture in IT governance performance of collaborative virtual networks?
Open this publication in new window or tab >>What is the role of organizational culture in IT governance performance of collaborative virtual networks?
Show others...
2018 (English)In: International Journal of IT - Business Alignment and Governance, ISSN 1947-9611, E-ISSN 1947-962X, Vol. 9, no 1, article id 2Article in journal (Refereed) Published
Abstract [en]

In today's complex organizations, IT governance is an important managerial challenge. IT governance deals with decisions and responsibilities concerning IT. There are many factors influencing IT governance. One factor that has remained relatively unexplored by academic research is that of organizational culture. This research explores the influence of the organizational culture of collaborative networks on IT governance performance. A case study was conducted in a large complex company with several networks. The findings indicated that the networks fit better with different organizational culture types based on their priorities for IT governance outcomes to maximize performance. A clan organizational culture is desired when aiming for effective use of IT for asset utilization and cost-effective use of IT. An adhocracy culture fits better when prioritizing the effective use of IT for business growth. Finally, a combination of market and hierarchy organizational culture is desired and fits better when seeking effective use of IT for business flexibility and cost cutting.

National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-154739 (URN)10.4018/IJITBAG.2018010102 (DOI)
Available from: 2018-04-04 Created: 2018-04-04 Last updated: 2018-06-05Bibliographically approved
2. The Role of Culture in IT Governance Five Focus Areas: A Literature Review
Open this publication in new window or tab >>The Role of Culture in IT Governance Five Focus Areas: A Literature Review
2017 (English)In: International Journal of IT - Business Alignment and Governance, ISSN 1947-9611, E-ISSN 1947-962X, Vol. 8, no 2, article id 3Article, review/survey (Refereed) Published
Abstract [en]

Information technology governance (ITG) is one of the top challenges of managers today and culture in different level can have an important role while implementing IT governance. This is a new and significant issue, which has not been investigated deeply. This paper sets out to provide a systematic review of the literature, focusing on the role of culture in IT governance. The literature review findings are categorized through the lens of IT governance's five focus areas which are IT strategic alignment, IT value delivery, Risk management, IT resource management and Performance measurement. This study contributes to the field of IT governance by reviewing and discussing the existing literature on the role of culture on IT governance. This literature review resulted that there are few research studies in this topic and many of the IT governance focus areas are not covered regarding the role of culture in these IT governance areas.

National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-148237 (URN)10.4018/IJITBAG.2017070103 (DOI)
Available from: 2017-10-19 Created: 2017-10-19 Last updated: 2018-04-12Bibliographically approved
3. Culture Influence on IT Governance: What We Have Learned?
Open this publication in new window or tab >>Culture Influence on IT Governance: What We Have Learned?
2014 (English)In: International Journal of IT - Business Alignment and Governance, ISSN 1947-9611, E-ISSN 1947-962X, Vol. 5, no 1, article id 3Article in journal (Other academic) Published
Abstract [en]

Managers face enormous challenges today to plan the decision rights and responsibilities in order to reach desired IT behaviors which are aligned with business objectives of organizations. This is known as IT governance and is ranked as one of the firms' top concerns. Not surprisingly, it is crucial for organizations to find the affecting factors on IT governance and solve the problems associated with it. Culture in national, organizational or group level is an affecting factor in organizations that can play a role in IT governance and this role is rarely explored in academic research. This paper provides a literature review investigating the influence of culture on IT governance. The research purpose is to identify how culture and IT governance in the companies can be linked together and promote this area for future research. The literature review is done systematically and the findings are classified by using an IT governance framework with three main components of structures, processes and relational mechanisms. The results indicate there is an influence from national and organizational culture on IT governance. However, the number of studies is very few and there is still a lack of knowledge on how culture can influence IT governance. This research calls upon a further research on culture impact on achieving an effective IT governance implementation in organizations.

National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-108622 (URN)10.4018/ijitbag.2014010103 (DOI)
Available from: 2014-10-31 Created: 2014-10-31 Last updated: 2018-06-11Bibliographically approved
4. IT Organizational Structure Relationship with IT Governance Performance: Case of a Public Organization
Open this publication in new window or tab >>IT Organizational Structure Relationship with IT Governance Performance: Case of a Public Organization
2017 (English)In: Information Technology Governance in Public Organizations: Theory and Practice / [ed] Lazar Rusu, Gianluigi Viscusi, Cham, Switzerland: Springer, 2017, no 0, p. 229-252Chapter in book (Refereed)
Abstract [en]

Information Technology (IT) is widely used in organizations and managers continue to struggle with how to govern IT. IT governance concerns the decision rights and division of responsibilities to achieve value from IT investments. Any IT governance approach is incorporated into a given organizational structure. However in the particular context of public organizations, there is little research on IT organizational structure relationship with IT governance performance. In this research, a case study is done in a public organization to find out how suitable is the organizational structure of the IT department is in relation with the IT governance performance. The results reveal that the IT department organizational structure needs to suit the IT governance performance desired outcomes. In this case, operating as a public organization has actuated the organization to focus on IT governance outcome of effective use of IT for growth. This together with the IT governance archetypes of this public organization for different IT decisions led the IT department leaders to adopt a matrix organizational structure.

Place, publisher, year, edition, pages
Cham, Switzerland: Springer, 2017
Series
Integrated Series in Information Systems, ISSN 1571-0270, E-ISSN 2197-7968 ; 38
Keywords
IT governance, Public organizations, IT organizational, IT governance performance, IT governance
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-146630 (URN)10.1007/978-3-319-58978-7_10 (DOI)978-3-319-58977-0 (ISBN)978-3-319-58978-7 (ISBN)
Available from: 2017-09-04 Created: 2017-09-04 Last updated: 2018-04-04Bibliographically approved
5. Facing The Digitalization Challenge: Why Organizational Culture Matters and How It Influences IT Governance Performance
Open this publication in new window or tab >>Facing The Digitalization Challenge: Why Organizational Culture Matters and How It Influences IT Governance Performance
2017 (English)In: Information Systems Development: Advances in Methods, Tools and Management: Proceedings / [ed] N. Paspallis, M. Raspopoulos, C. Barry, M. Lang, H. Linger, C. Schneider, Association for Information Systems, 2017Conference paper, Published paper (Refereed)
Abstract [en]

Today it is not possible for the companies to compete without having IT as a strategic driver. That is why IT governance becomes crucial for managers to bring the most value from IT to the business. Additionally organizational culture is an important factor and often blamed when IT governance projects fail. However little in-depth research investigated how the organizational culture changes can improve the IT governance performance. This research is a case study of the IT department of a large company attempting to improve the IT governance while facing the digitalization challenge. In this case the IT department has an organizational culture change journey seeking to improve the IT governance performance. The results indicate that the initial clan culture orientation of the IT department has led to a successful IT governance performance in cost-effective use of IT. Furthermore, adhocracy is identified as preferred culture for improving IT governance for growth.

Place, publisher, year, edition, pages
Association for Information Systems, 2017
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-148227 (URN)978-9963-2288-3-6 (ISBN)
Conference
26th International Conference on Information Systems Development (ISD2017), Larnaca, Cyprus, September 6-8, 2017
Available from: 2017-10-19 Created: 2017-10-19 Last updated: 2018-04-04Bibliographically approved
6. The Influence of Organizational Culture on IT Governance Performance: Case of The IT Department in a Large Swedish Company
Open this publication in new window or tab >>The Influence of Organizational Culture on IT Governance Performance: Case of The IT Department in a Large Swedish Company
2016 (English)In: Proceedings of the 49th Annual Hawaii International Conference on System Sciences / [ed] Tung X. Bui, Ralph H. Sprague, Jr., IEEE Computer Society, 2016Conference paper, Published paper (Refereed)
Abstract [en]

IT governance is one of the top concerns of organizations today seeking to gain value from their IT investments and create competitive advantage. Organizational culture on the other hand is one of the various factors influencing IT governance performance. However there is not much research conducted to understand this topic deeply. This research thus, is exploring the influence of organizational culture on four IT governance performance outcomes through a case study in IT department of a large Swedish company. The results provide evidence that organizational culture is influencing IT governance performance. Specifically the current clan culture orientation of the IT department has led to a successful IT governance performance in cost-effective use of IT. Furthermore adhocracy as the preferred culture is identified to influence IT governance in effective use of IT for growth which is not so successful with the current clan culture.

Place, publisher, year, edition, pages
IEEE Computer Society, 2016
Series
Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN 1530-1605
Keywords
Companies, Cultural differences, Measurement, Instruments, Computers
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-129737 (URN)10.1109/HICSS.2016.638 (DOI)978-0-7695-5670-3 (ISBN)
Conference
The 49th Annual Hawaii International Conference on System Sciences (HICSS), Kauai, Hawaii, 5–8 January 2016
Available from: 2016-04-27 Created: 2016-04-27 Last updated: 2018-04-04Bibliographically approved
7. Organizational Structure in IT Governance: A Case Study of an IT Governance Implementation Project
Open this publication in new window or tab >>Organizational Structure in IT Governance: A Case Study of an IT Governance Implementation Project
2015 (English)In: AMCIS 2015 Proceedings, Association for Information Systems, 2015Conference paper, Published paper (Refereed)
Abstract [en]

The organizations today need to apply proper IT governance for beneficial IT investments.. This research focuses on how the organization structure should be done through the IT governance mechanisms application. A case study is done in a large Swedish constructing company using the ISO/IEC 38500:2008 IT governance standard. Several IT governance practices related to the ISO/IEC 38500:2008 standard were identified which were mostly related to “Responsibility”, “Strategy” and “Performance” compared to “Conformance” and “Acquisition” principals. The results reveal the importance of the way that the company has chosen to structure its organization around the IT project in their IT Governance mechanism. This is closely linked to the principle of “Responsibility”. Practically the standard can be used in future IT projects and the practices found in this study can be beneficial for analyzing and achieving an effective IT Governance implementation.

Place, publisher, year, edition, pages
Association for Information Systems, 2015
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-122849 (URN)978-0-9966831-0-4 (ISBN)
Conference
21st Americas Conference on Information Systems (AMCIS 2015), Puerto Rico, August 13 - 15, 2015
Available from: 2015-11-11 Created: 2015-11-10 Last updated: 2018-04-12Bibliographically approved

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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