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Case study - How Public Services in Sweden Help Newcomers to Integrate in the Labour Market and Society through the Digital Platform Mobilearn
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2018 (English)In: Co-Production and Co-Creation: Engaging Citizens in Public Services / [ed] Taco Brandsen, Trui Steen, Bram Verschuere, New York: Routledge, 2018, no 1Chapter in book (Other academic)
Abstract [en]

This case study illustrates how migrants in Sweden were involved in the development of a new online platform Mobilearn (Mobilearn, n.d.). In particular, it shows how migrants have shaped the design of a new digital tool in collaboration with service providers from a range of public agencies. The resulting digital tool, Mobilearn, provides a number of key services tailored to the needs of migrants and helps to make public services provided to migrants more efficient. It is therefore a case study of the co-creation of a core service. Mobilearn has received multiple awards and is now being disseminated in other countries.

Place, publisher, year, edition, pages
New York: Routledge, 2018. no 1
Series
Routledge Critical Studies in Public Management
Keywords [en]
Co-creation, Co-production
National Category
Human Aspects of ICT
Research subject
Information Society
Identifiers
URN: urn:nbn:se:su:diva-158943ISBN: 9781138700116 (print)ISBN: 9781315204956 (electronic)OAI: oai:DiVA.org:su-158943DiVA, id: diva2:1240055
Available from: 2018-08-20 Created: 2018-08-20 Last updated: 2018-09-10Bibliographically approved

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