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”Makten visar sig redan vid den första foten man sätter i receptionen, då man kliver in på vår planhalva”: En kvalitativ studie om hur socialsekreterare inom försörjningsstödsenheten upplever att deras yrkesroll och maktposition påverkar mötet med klienter.
Stockholm University, Faculty of Social Sciences, Department of Social Work.
Stockholm University, Faculty of Social Sciences, Department of Social Work.
2019 (Swedish)Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesisAlternative title
"The power is already evident at the first foot you put in the reception, when you step into our side of the area" : A qualitative study on how the social worker within the social assistance unit experience that their professional role and their position of power affect the client meeting. (English)
Abstract [sv]

Vår studie syftar till att undersöka hur socialsekreterare på försörjningsstödsenheten upplever att deras yrkesroll och maktposition kan ha en påverkan på mötet med klienter. För att kunna besvara studiens syfte har vi valt att genomföra fem kvalitativa intervjuer med erfarna socialsekreterare som arbetar på försörjningsstödsenheten.

Studiens resultat påvisar att socialsekreteraren kan uppleva svårigheter med att förhålla sig till de organisatoriska förutsättningarna i arbetet med klienterna då de skapar ett begränsat handlingsutrymme. De slutsatser som man kan dra utifrån vår studie är att faktorer som tidsbrist, bristande språkkunskaper och klientens kännedom om sina rättigheter och skyldigheter kan begränsa mötet mellan klient och socialsekreterare. Vi kan dra slutsatserna att detta skapar en komplex yrkesroll för socialarbetaren då de måste tillfredsställa klienternas behov men samtidigt även representera organisationen i mötet. Vi kan konstatera att socialsekreterarens yrkesroll i kombination med deras maktposition kan ha en påverkan i mötet med klienter.

Abstract [en]

Our study aims to examine how the social workers at the social assistance unit experience that their professional role and their position of power can have an impact on the client meeting. To be able to answer the purpose of the study, we have chosen to conduct five qualitative interviews with experienced social workers within the social assistance unit.

The results of the study show that the social workers are limited in their work as they must relate to the organization's laws and guidelines which in turn creates a limited discretion. The results highlight limitations that may arise in the meeting and what improvements that can be made to achieve a more equal meeting. The conclusions that can be drawn from our study are that factors such as lack of time, lack of language skills and the client's knowledge of their rights and obligations can limit the meeting. We can draw the conclusions that this creates a complex professional role for the social worker as they must satisfy the client's needs but also represent the organization. We can state that the social worker’s professional role in combination with their position of power can have an impact in the client meeting.

Place, publisher, year, edition, pages
2019. , p. 54
Keywords [en]
social worker, social assistance, power, client meeting, discretion, laws and guidelines
Keywords [sv]
socialsekreterare, försörjningsstöd, makt, klientmöte, handlingsutrymme, lagar och riktlinjer
National Category
Social Work
Identifiers
URN: urn:nbn:se:su:diva-169916OAI: oai:DiVA.org:su-169916DiVA, id: diva2:1327612
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Available from: 2019-09-10 Created: 2019-06-19 Last updated: 2019-09-10Bibliographically approved

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3637383940414239 of 110
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