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“...Man behöver faktiskt inte reagera på allt”: En kvalitativ studie om stresshantering och organisationskultur inom Socialtjänstens barnavård
Stockholm University, Faculty of Social Sciences, Department of Social Work.
Stockholm University, Faculty of Social Sciences, Department of Social Work.
2019 (Swedish)Independent thesis Basic level (university diploma), 10 credits / 15 HE creditsStudent thesisAlternative title
”...You don't actually have to react on everything” : A qualitative study about stress and organizational culture within child welfare services. (English)
Abstract [en]

This is a qualitative study focused on social workers experience of stress and their coping strategies in the light of organizational culture. Previous research shows that stress is common in social services and highlights five coping strategies that social workers use. It also shows that the organizational culture has an impact on the social workers work environment. This study shows that the stress social workers experienced was mainly connected to workload, administration and moral stress. The coping strategies that the social workers used were both problem focused and emotion focused. The strategies used were compensatory strategies, standard lowering strategies, disengagement, voice and exit. They also tried to handle stress through walks, talking to friends and training. We identified two forms of organizational cultures, professional and organizational culture characterized by by silence lack of support . In the not professional organizational culture support from management was poor and the social workers main strategies were exit and standard lowering. In the professional organizational culture they experienced good support from both management and coworkers. They used to a larger extent compensatory strategies and were more satisfied at their workplace. The reliability in this study is affected negatively due to the low number of respondents.

Place, publisher, year, edition, pages
2019. , p. 42
Keywords [en]
Social services, stress, coping, child welfare, organizational culture
Keywords [sv]
Socialtjänst, stress, coping, barn och unga, organisationskultur
National Category
Social Work
Identifiers
URN: urn:nbn:se:su:diva-178528OAI: oai:DiVA.org:su-178528DiVA, id: diva2:1391200
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Available from: 2020-03-11 Created: 2020-02-04 Last updated: 2020-03-11Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf