Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Not Just A Dot on The Map: Food Delivery Workers as Infrastructure
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
University of Michigan, USA.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.ORCID iD: 0000-0002-9100-3826
Number of Authors: 42024 (English)In: CHI '24: Proceedings of the CHI Conference on Human Factors in Computing Systems / [ed] Florian Floyd Mueller; Penny Kyburz; Julie R. Williamson; Corina Sas; Max L. Wilson; Phoebe Toups Dugas; Irina Shklovski, Association for Computing Machinery (ACM) , 2024, article id 385Conference paper, Published paper (Refereed)
Abstract [en]

Food delivery platforms are location-based services that rely on minimal, quantifiable data points, such as GPS location, to represent and manage labor. Drawing upon an ethnographic study of food delivery work in India during the COVID-19 pandemic, we illustrate the challenges gig workers face when working with a platform that uses their (phone’s) GPS location to monitor and control their movement. Further, we describe how these, along with the platform’s opaque, location-based logics, shape the delivery workflow. We also document how the platform selectively represented workers’ bodies during the pandemic to portray them as safe and sterile, describing workers’ tactics in responding to issues arising from asymmetric platform policies. In discussion, we consider what we can learn from understanding gig workers as ‘infrastructure’, commonly overlooked but visible upon breakdown. We conclude by reflecting on how we might center gig workers’ well-being and bodily needs in design.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM) , 2024. article id 385
Keywords [en]
gig work, infrastructure, location, location-based HCI, algorithmic management, food delivery, COVID-19, worker-centered design
National Category
Human Computer Interaction
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-232982DOI: 10.1145/3613904.3641918Scopus ID: 2-s2.0-85194891178ISBN: 9798400703300 (electronic)OAI: oai:DiVA.org:su-232982DiVA, id: diva2:1893542
Conference
CHI '24: CHI Conference on Human Factors in Computing Systems, 11-16 May, 2024, Honolulu, USA.
Available from: 2024-08-29 Created: 2024-08-29 Last updated: 2024-09-03Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records

Shaikh, Riyaj IsamiyaBrown, BarryLampinen, Airi

Search in DiVA

By author/editor
Shaikh, Riyaj IsamiyaBrown, BarryLampinen, Airi
By organisation
Department of Computer and Systems Sciences
Human Computer Interaction

Search outside of DiVA

GoogleGoogle Scholar

doi
isbn
urn-nbn

Altmetric score

doi
isbn
urn-nbn
Total: 14 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf