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Active Ownership as an E-Service Management Practice in Transformational Government
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.ORCID iD: 0000-0002-2803-5139
Number of Authors: 12024 (English)In: 17th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2024), October 1--4, 2024, Pretoria, South Africa / [ed] Soon Chun; Geci Karuri-Sebina; Erico Przeybilovicz; Flávia Barbosa; Cristina Braga, Association for Computing Machinery (ACM) , 2024, p. 97-104Conference paper, Published paper (Refereed)
Abstract [en]

Research in e-government success factors and barriers identifies phenomena that make an e-government initiative succeed or fail, but it does not quite answer the question: “And what shall we do about it?” Therefore, this research explores e-government success influencers in several dimensions – e-government success factors and barriers, public-private partnership, stakeholders in e-government implementation, adoption of e-services by citizens – and re-arranges the e-government success influencers into the role of active ownership of a public e-service. An active owner designates an entity being in charge of the success of the e-service throughout the lifecycle of the e-service, and being committed to the duty of being in charge. Alternatively, an active owner can be a motivated stakeholder committed to the success of the e-service. The research is based on a literature review. The paper explicates and explains the role of active ownership of a public e-service, and the main actors who claim the role, as well as motivates the qualities and tasks of the active ownership.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM) , 2024. p. 97-104
Keywords [en]
E-service success factors, E-service management, Citizen-centric e-service, Public value delivery
National Category
Information Systems, Social aspects
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-237465DOI: 10.1145/3680127.3680153Scopus ID: 2-s2.0-85216105156ISBN: 979-8-4007-1780-2 (electronic)OAI: oai:DiVA.org:su-237465DiVA, id: diva2:1924048
Conference
17th International Conference on Theory and Practice of Electronic Governance (ICEGOV 2024), October 1-4, 2024, Pretoria, South Africa
Available from: 2025-01-02 Created: 2025-01-02 Last updated: 2025-02-25Bibliographically approved

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