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Configurable Process Models for the Swedish Public Sector
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2012 (English)In: Advanced Information Systems Engineering: 24th International Conference, CAiSE 2012, Gdansk, Poland, June 25-29, 2012. Proceedings, Springer Berlin/Heidelberg, 2012, 190-205 p.Conference paper, Published paper (Refereed)
Abstract [en]

Process orientation and e-services have become essential in revitalizing local government. Although most municipalities oer similar services there is little reuse of e-services or underlying process models among municipalities. Congurable process models represent a promis- ing solution to this challenge by integrating numerous variations of a process in one general model. In this study, design science is used to de- velop a congurable process model to capture the variability of a num- ber of dierent processes. The results include a validated congurable process model for social services, a benets analysis and directions for future development. Although the results are perceived useful by munic- ipal ocials, there are several challenges to be met before the benets of congurable process models are fully utilized.

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2012. 190-205 p.
Series
Lecture Notes in Computer Science, ISSN 0302-9743 ; 7328
Keyword [en]
Configurable process models, public administration processes, e-services, e-government
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-82221DOI: 10.1007/978-3-642-31095-9_13ISBN: 978-3-642-31094-2 (print)ISBN: 978-3-642-31095-9 (print)OAI: oai:DiVA.org:su-82221DiVA: diva2:567198
Conference
CAiSE 2012, Gdansk, Poland, June 25-29, 2012
Available from: 2012-11-12 Created: 2012-11-12 Last updated: 2017-05-03Bibliographically approved
In thesis
1. The Promise of Public Value Co-Creation in Open Government: Designing IT Services for Open Government and Public Value Co-Creation
Open this publication in new window or tab >>The Promise of Public Value Co-Creation in Open Government: Designing IT Services for Open Government and Public Value Co-Creation
2014 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The engagement of citizens in governmental actives is the future of publicsector reforms. The private sector has already started to leverage onlinetechnology to innovate and to reinvent businesses. The move towards servicesexchange instead of goods exchange is making producers, providersand users cooperate to recognize and exploit value co-creation opportunities.The degree to which collective intelligence is leveraged could be correlatedto the value an initiative generates in the public sector. Thereby open governmentimplies a focus on value co-creation in the public sector. This thesisargues that an important purpose of opening up governments towards citizensand private business is to leverage the potential of value co-creation in asimilar fashion to that already being explored in the private sector. To explorethis phenomenon this thesis addresses the following research question:How can local government use IT services to become more open and leveragethe potential of public value co-creation?Utilizing a design science approach with interpretive philosophical assumptions,the thesis contributes to knowledge on open government and value cocreationby designing artifacts that support open government in the form ofe- and m-services. It also investigates inhibitors of public value co-creationthat may arise from the design of the artifacts.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2014. 74 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 14-005
Keyword
Value Co-Creation, Open Government, Inhibitors, Design, IT-services
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-100836 (URN)
Presentation
2014-03-07, sal C, Forum 100, Isafjordsgatan 39, Kista, 09:00 (English)
Opponent
Supervisors
Available from: 2014-03-03 Created: 2014-02-17 Last updated: 2014-12-02Bibliographically approved
2. E-Government Collaboration in the Swedish Public Sector: Multiple Studies on Collaboration Facilitators and Collaboration Modes
Open this publication in new window or tab >>E-Government Collaboration in the Swedish Public Sector: Multiple Studies on Collaboration Facilitators and Collaboration Modes
2016 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Collaboration in the public sector is imperative to achieve e-government objectives such as improved efficiency and effectiveness of public administration and improved quality of public services. Collaboration across organizational and institutional boundaries requires public organizations to share e-government systems and services through for instance, interoperable information technology and processes. Demands on public organizations to become more open also require that public organizations adopt new collaborative approaches for inviting and engaging citizens in governmental activities.

E-government related collaboration in the public sector is challenging, however, and collaboration initiatives often fail. Public organizations need to learn how to collaborate since forms of e-government collaboration and expected outcomes are mostly unknown. How public organizations can collaborate and the expected outcomes are thus investigated in this thesis by studying multiple collaboration cases on the acquisition and implementation of a particular e-government investment (digital archive). This thesis also investigates how e-government collaboration can be facilitated through artifacts. It is done through a case study, where objects that cross boundaries between collaborating communities in the public sector are studied, and by designing a configurable process model integrating several processes for social services. By using design science, this thesis also investigates how an m-government solution that facilitates collaboration between citizens and public organizations can be designed.

The thesis contributes to literature through describing five different modes of interorganizational collaboration in the public sector and the expected benefits from each mode. It also contributes with an instantiation of a configurable process model supporting three open social e-services and with evidence of how it can facilitate collaboration. This thesis further describes how boundary objects facilitate collaboration between different communities in an open government design initiative. It contributes with a designed mobile government solution, thereby providing proof of concept and initial design implications for enabling collaboration with citizens through citizen sourcing (outsourcing a governmental activity to citizens through an open call). This thesis also identifies research streams within e-government collaboration research through a literature review and the thesis contributions are related to the identified research streams. This thesis gives directions for future research by suggesting that future research should focus further on understanding e-government collaboration and how information and communication technology can facilitate collaboration in the public sector. It is suggested that further research should investigate m-government solutions to form design theories. Future research should also examine how value can be co-created in e-government collaboration.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2016. 146 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 16-008
National Category
Information Systems, Social aspects
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-130335 (URN)978-91-7649-456-1 (ISBN)
Public defence
2016-08-31, Lilla hörsalen, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (English)
Opponent
Supervisors
Available from: 2016-06-08 Created: 2016-05-17 Last updated: 2016-08-23Bibliographically approved
3. Designing, Theorizing, and Reflecting on Information Systems Artifacts and Value Co-Creation in e-Government
Open this publication in new window or tab >>Designing, Theorizing, and Reflecting on Information Systems Artifacts and Value Co-Creation in e-Government
2017 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

E-government services in the form of information systems (IS) artifacts create a new arena for co-creation that governments aim to leverage. Design of and knowledge about IS artifacts in value co-creation in e-government can thereby be considered valuable for the future development of e-government. How IS artifacts are used in value co-creation and co-destruction and how the artifacts are developed is however not well understood.

This thesis addresses the problem of how to design for and understand value co-creation in e-government. To address the problem stated, three research questions are posed. (i) How can IS artifacts be designed to enable value co-creation in e-government and what aspects can inhibit value being co-created through the designed artifacts? (ii) How can boundary object theory facilitate the understanding of IS artifacts used in value co-creation and co-destruction in e-government? (iii) How can retrospectives in design science contribute to research on value co-creation in e-government?

Two artifacts in the form of instantiations are designed and evaluated. Design science research methodology is used in two different projects at Swedish municipalities. Secondary analysis is used to identify aspects that inhibit value being co-created through the designed IS artifacts. From these inhibitors, core aspects for public value co-creation are derived. Thereafter, this thesis delves further into how IS artifacts are used in collaborations between citizens, private businesses, and government agencies in order to co-create value. Two case studies are carried out at Swedish government agencies and sociomaterial boundary object theory is used to enhance understanding. The thesis research process ends with a retrospective evaluation of the performed research, using critical realism as its philosophical foundation and guidance.

The result includes one configurable process model that enables value co-creation by facilitating shared understanding between collaborating parties; one mobile service that enables value co-creation through citizen sourcing; aspects that inhibit the realization of co-created value; and four core aspects that need to be considered when designing artifacts for value co-creation. That IS artifacts can be regarded as boundary objects when you aim to study and understand value co-creation and co-destruction between communities in e-government. Descriptions of how IS artifacts, viewed as sociomaterial boundary objects, are used in value co-creation processes between governments, citizens, and businesses and outcomes in terms of value co-creation and co-destruction. The benefit of performing critical realism-guided retrospectives in design science in order to complement prescriptive knowledge with explanatory and critical knowledge is motivated. It is showed that the design of artifacts generates knowledge through the design efforts, regardless of whether they also yield utility.

This thesis contributes to e-government research and practice with knowledge on how to design artifacts that enable value co-creation. Establishes sociomaterial boundary object theory as a theoretical lens that offers a tool to evaluate and design IS artifacts that enable value co-creation and with knowledge on how IS artifacts are used in value co-creation. The thesis also motivates the usefulness of retrospective evaluation in design science. Suggestions for future research include further developing design science retrospectives. 

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2017. 218 p.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 17-005
Keyword
Value Co-creation, Design Science, e-Government, Boundary Object, Critical Realism
National Category
Computer and Information Science
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-142564 (URN)978-91-7649-834-7 (ISBN)978-91-7649-835-4 (ISBN)
Public defence
2017-06-14, Lilla hörsalen, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (Swedish)
Opponent
Supervisors
Note

At the time of the doctoral defense, the following paper was unpublished and had a status as follows: Paper 6: Manuscript.

Available from: 2017-05-22 Created: 2017-05-03 Last updated: 2017-05-15Bibliographically approved

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