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E-Government Collaboration in the Swedish Public Sector: Multiple Studies on Collaboration Facilitators and Collaboration Modes
Stockholms universitet, Samhällsvetenskapliga fakulteten, Institutionen för data- och systemvetenskap.
2016 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

Collaboration in the public sector is imperative to achieve e-government objectives such as improved efficiency and effectiveness of public administration and improved quality of public services. Collaboration across organizational and institutional boundaries requires public organizations to share e-government systems and services through for instance, interoperable information technology and processes. Demands on public organizations to become more open also require that public organizations adopt new collaborative approaches for inviting and engaging citizens in governmental activities.

E-government related collaboration in the public sector is challenging, however, and collaboration initiatives often fail. Public organizations need to learn how to collaborate since forms of e-government collaboration and expected outcomes are mostly unknown. How public organizations can collaborate and the expected outcomes are thus investigated in this thesis by studying multiple collaboration cases on the acquisition and implementation of a particular e-government investment (digital archive). This thesis also investigates how e-government collaboration can be facilitated through artifacts. It is done through a case study, where objects that cross boundaries between collaborating communities in the public sector are studied, and by designing a configurable process model integrating several processes for social services. By using design science, this thesis also investigates how an m-government solution that facilitates collaboration between citizens and public organizations can be designed.

The thesis contributes to literature through describing five different modes of interorganizational collaboration in the public sector and the expected benefits from each mode. It also contributes with an instantiation of a configurable process model supporting three open social e-services and with evidence of how it can facilitate collaboration. This thesis further describes how boundary objects facilitate collaboration between different communities in an open government design initiative. It contributes with a designed mobile government solution, thereby providing proof of concept and initial design implications for enabling collaboration with citizens through citizen sourcing (outsourcing a governmental activity to citizens through an open call). This thesis also identifies research streams within e-government collaboration research through a literature review and the thesis contributions are related to the identified research streams. This thesis gives directions for future research by suggesting that future research should focus further on understanding e-government collaboration and how information and communication technology can facilitate collaboration in the public sector. It is suggested that further research should investigate m-government solutions to form design theories. Future research should also examine how value can be co-created in e-government collaboration.

Ort, förlag, år, upplaga, sidor
Stockholm: Department of Computer and Systems Sciences, Stockholm University , 2016. , 146 s.
Serie
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 16-008
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
data- och systemvetenskap
Identifikatorer
URN: urn:nbn:se:su:diva-130335ISBN: 978-91-7649-456-1 (tryckt)OAI: oai:DiVA.org:su-130335DiVA: diva2:928979
Disputation
2016-08-31, Lilla hörsalen, NOD-huset, Borgarfjordsgatan 12, Kista, 13:00 (Engelska)
Opponent
Handledare
Tillgänglig från: 2016-06-08 Skapad: 2016-05-17 Senast uppdaterad: 2016-08-23Bibliografiskt granskad
Delarbeten
1. Designing an m-government solution: enabling collaboration through citizen sourcing
Öppna denna publikation i ny flik eller fönster >>Designing an m-government solution: enabling collaboration through citizen sourcing
2016 (Engelska)Ingår i: Proceedings of the European Conference on Information Systems (ECIS 2016), Association for Information Systems, 2016Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

By combining openness with m-government, OECD and the research community envisage benefits, and action is called for within this field.  The objective of this paper is to answer these calls and address the research question How to design a citizen-sourcing m-government solution to facilitate collaboration between governments and citizens? An instantiation of a complaint and problem management solution is designed and evaluated using design science. The solution (named Munizapp) comprises a mobile application (app) and an integration platform (ePlatform). The app is the front-end for citizens, enabling them to report complaints and problems to municipalities. The ePlatform facilitates seamless two-way communication between the app and back-end case management system in municipalities. Different evaluation activities have been carried out that proved the enabling features of the solution for facilitating collaboration. Usability evaluation and knowledge gained through the research process provides new knowledge to citizen sourcing and e government theory. One example is the need to expand citizen sourcing frameworks to also include stakeholders other than citizens and governments as well as the need to explicate value co-creation between all stakeholders touched by the solution. The paper ends with suggestion for future research that focus on stakeholder analysis and value co-creation.

Ort, förlag, år, upplaga, sidor
Association for Information Systems, 2016
Nyckelord
Citizen sourcing, design science, open government, value co-creation
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-130334 (URN)
Konferens
The 24th European Conference on Information Systems (ECIS), Istanbul, Turkey, 12-15 June, 2016
Tillgänglig från: 2016-05-17 Skapad: 2016-05-17 Senast uppdaterad: 2017-05-11Bibliografiskt granskad
2. Process Management Challenges in Swedish Public Sector: a Bottom Up Initiative
Öppna denna publikation i ny flik eller fönster >>Process Management Challenges in Swedish Public Sector: a Bottom Up Initiative
2013 (Engelska)Ingår i: Electronic Government: 12th IFIPWG 8.5 International Conference, EGOV 2013 Koblenz, Germany, September 16-19, 2013. Proceedings / [ed] Maria A. Wimmer, Marijn Janssen, Hans J. Scholl, Springer Berlin/Heidelberg, 2013, 212-223 s.Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Public administration is under pressure to work more effectively and increase effectiveness with regards to internal administrative processes as well as level of service towards citizens. This paper identifies process management challenges encountered in Swedish municipalities and provides concrete examples of consequences of these challenges by using a bottom up approach. It is done by using a common public service process and a mobile solution as platform for discussions with municipal officials working with the process. To categorise the challenges they are grouped into six core categories of business process management, which provide a picture of challenges that municipalities face today. Results show that Swedish municipalities face challenges in all categories and that it was not possible to design a generic process for the analysed service. To initiate work with improving process maturity in local governments the bottom up approach used was found successful.

Ort, förlag, år, upplaga, sidor
Springer Berlin/Heidelberg, 2013
Serie
Lecture Notes in Computer Science, ISSN 0302-9743 ; 8074
Nyckelord
Process management, public administration processes, e-government
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-97747 (URN)10.1007/978-3-642-40358-3_18 (DOI)978-3-642-40357-6 (ISBN)978-3-642-40358-3 (ISBN)
Konferens
12th IFIP WG 8.5 International Conference, EGOV 2013, Koblenz, Germany, September 16-19, 2013
Tillgänglig från: 2013-12-17 Skapad: 2013-12-17 Senast uppdaterad: 2016-05-18Bibliografiskt granskad
3. Government 2.0 Challenges in Swedish Public Sector
Öppna denna publikation i ny flik eller fönster >>Government 2.0 Challenges in Swedish Public Sector
2013 (Engelska)Ingår i: eChallenges e-2013 Conference Proceedings / [ed] Paul Cunningham, Miriam Cunningham, International Information Management Corporation Limited, 2013Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

This paper reports from a citizen-sourcing project carried out in Sweden. It reveals and describes government 2.0 challenges discovered during the development of a mobile citizen sourcing solution called Munizapp. Munizapp is a fully integrated mobile complaint and problem reporting system that enables citizens to report issues to municipalities and municipalities to send back status updates and replies to citizens. It becomes clear that there are several challenges hindering municipalities in adopting and utilizing government 2.0. The challenges are related to earlier identified e-government challenges and it is thereby revealed that municipalities in Sweden are still struggling with challenges emphasised several years ago. By highlighting challenges that need to be addressed to utilize the full potential of government 2.0 this paper contributes to both practice and research within e-government.

Ort, förlag, år, upplaga, sidor
International Information Management Corporation Limited, 2013
Nyckelord
Government 2.0, Citizen-sourcing, Mobile platform
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-97731 (URN)978-1-905824-40-3 (ISBN)
Konferens
eChallenges e-2013 Conference, 9 - 11 October 2013, Dublin, Ireland
Tillgänglig från: 2013-12-17 Skapad: 2013-12-17 Senast uppdaterad: 2016-05-18Bibliografiskt granskad
4. Configurable Process Models for the Swedish Public Sector
Öppna denna publikation i ny flik eller fönster >>Configurable Process Models for the Swedish Public Sector
2012 (Engelska)Ingår i: Advanced Information Systems Engineering: 24th International Conference, CAiSE 2012, Gdansk, Poland, June 25-29, 2012. Proceedings, Springer Berlin/Heidelberg, 2012, 190-205 s.Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Process orientation and e-services have become essential in revitalizing local government. Although most municipalities oer similar services there is little reuse of e-services or underlying process models among municipalities. Congurable process models represent a promis- ing solution to this challenge by integrating numerous variations of a process in one general model. In this study, design science is used to de- velop a congurable process model to capture the variability of a num- ber of dierent processes. The results include a validated congurable process model for social services, a benets analysis and directions for future development. Although the results are perceived useful by munic- ipal ocials, there are several challenges to be met before the benets of congurable process models are fully utilized.

Ort, förlag, år, upplaga, sidor
Springer Berlin/Heidelberg, 2012
Serie
Lecture Notes in Computer Science, ISSN 0302-9743 ; 7328
Nyckelord
Configurable process models, public administration processes, e-services, e-government
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-82221 (URN)10.1007/978-3-642-31095-9_13 (DOI)978-3-642-31094-2 (ISBN)978-3-642-31095-9 (ISBN)
Konferens
CAiSE 2012, Gdansk, Poland, June 25-29, 2012
Tillgänglig från: 2012-11-12 Skapad: 2012-11-12 Senast uppdaterad: 2017-05-03Bibliografiskt granskad
5. Understanding Public Sector Collaboration Through Boundary Object Theory: A Case Study of an E-Government Initiative in Sweden
Öppna denna publikation i ny flik eller fönster >>Understanding Public Sector Collaboration Through Boundary Object Theory: A Case Study of an E-Government Initiative in Sweden
2016 (Engelska)Ingår i: Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS 2016) / [ed] Tung X. Bui, Ralph H. Sprague, Jr., IEEE Computer Society, 2016, 2687-2696 s.Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

This paper investigates a complex collaborative e-government initiative in Sweden using Boundary Object theory. 22 Swedish authorities have a joint mission to create a shared submission function to facilitate the communication and collaboration between numerous stakeholders such as forest owners, businesses and several other state-and local authorities. A case study approach is used where data is collected through in-depth interviews with different stakeholders, document studies and one focus group with project managers. Four boundary objects are identified: project, shared submission function, effects analysis and appropriation direction.  By analyzing these four we describe how boundary objects are used to facilitate collaboration within an open government ecosystem.

Ort, förlag, år, upplaga, sidor
IEEE Computer Society, 2016
Serie
Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN 1530-1605
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-130332 (URN)10.1109/HICSS.2016.337 (DOI)978-0-7695-5670-3 (ISBN)
Konferens
The 49th Annual Hawaii International Conference on System Sciences, Kauai, Hawaii, 5–8 January 2016
Tillgänglig från: 2016-05-17 Skapad: 2016-05-17 Senast uppdaterad: 2017-05-11Bibliografiskt granskad
6. Modes of Collaboration for Realizing E-Government Benefits
Öppna denna publikation i ny flik eller fönster >>Modes of Collaboration for Realizing E-Government Benefits
2016 (Engelska)Ingår i: Proceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS 2016) / [ed] Tung X. Bui, Ralph H. Sprague, Jr., IEEE Computer Society, 2016, 3031-3040 s.Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Collaboration among governmental organizations has been regarded as essential for realizing benefits of e-government investments. Inter-organizational collaboration on e-government can take several forms and can produce varying types of political, organizational, and technological benefits. However, few if any studies have delved deeper into analysis of how chosen modes of collaboration might relate to targeted e-government benefits. This paper studies multiple cases of how contemporary acquisitions and implementations of digital archiving systems have been launched through varying modes of collaboration among Swedish government agencies and municipalities. Our analysis reveals that whereas the target system, digital archive, is the same in all of the studied cases, the expected benefits varies. The article contributes by explaining how selected modes of collaboration in e-government may impact on the particular types of expected benefits.

Ort, förlag, år, upplaga, sidor
IEEE Computer Society, 2016
Serie
Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN 1530-1605
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning
Forskningsämne
data- och systemvetenskap
Identifikatorer
urn:nbn:se:su:diva-130329 (URN)10.1109/HICSS.2016.380 (DOI)978-0-7695-5670-3 (ISBN)
Konferens
The 49th Annual Hawaii International Conference on System Sciences, Kauai, Hawaii, 5–8 January 2016
Tillgänglig från: 2016-05-17 Skapad: 2016-05-17 Senast uppdaterad: 2016-05-18Bibliografiskt granskad

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