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Using Open Data to Support Case Management
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2016 (English)In: 2016 IEEE 20th International Enterprise Distributed Object Computing Workshop (EDOCW) / [ed] Remco Dijkman, Luís Ferreira Pires, Stefanie Rinderle-Ma, Institute of Electrical and Electronics Engineers (IEEE), 2016, 50-53 p.Conference paper (Refereed)
Abstract [en]

Public organizations handle many request from citizens, some are routine requests, while others are more complex. To handle requests it is assumed that the case handler and the client share some common grounds, for example that the client and handler have a basic shared understanding of the roles and requirement on them. In this paper we examine how the concept of open data can be used to help the interaction between the client and the case handler. Open data builds upon that public data sources, such as legislations and explanations thereof, is made public. Third parties can then make use of this data and provide tailor-made services for clients. The paper is based on a case study performed at a Swedish municipality, and focus on the potential of open data application for improving the municipalities case handling.

Place, publisher, year, edition, pages
Institute of Electrical and Electronics Engineers (IEEE), 2016. 50-53 p.
Keyword [en]
Information exchange, open data, case management, e-government
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-136642DOI: 10.1109/EDOCW.2016.7584395ISBN: 978-1-4673-9933-3 (electronic)OAI: oai:DiVA.org:su-136642DiVA: diva2:1055525
Conference
20th International Enterprise Distributed Object Computing Workshop (EDOCW), Vienna, Austria, 5-9 September, 2016
Available from: 2016-12-12 Created: 2016-12-12 Last updated: 2017-02-09Bibliographically approved

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Citation style
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