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Designing an m-government solution: Enabling collaboration through citizen sourcing
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2016 (English)In: ECIS 2016 Proceedings, Association for Information Systems, 2016, 86Conference paper (Refereed)
Abstract [en]

By combining openness with m-government, OECD and the research community envisage benefits, and action is called for within this field. The objective of this paper is to answer these calls and ad-dress the research question How to design a citizen sourcing m-government solution to facilitate collaboration between governments and citizens? An instantiation of a complaint and problem management solution is designed and evaluated using design science. The solution (named Munizapp) comprises a mobile application (app) and an integration platform (ePlatform). The app is the front-end for citizens, enabling them to report complaints and problems to municipalities. The ePlatform facilitates seamless two-way communication between the app and back-end case management system in municipalities. Different evaluation activities have been carried out that proved the enabling features of the solution for facilitating collaboration. Usability evaluation and knowledge gained through the re-search process provides new knowledge to citizen sourcing and m-government theory. One example is the need to expand citizen sourcing frameworks to also include stakeholders other than citizens and governments as well as the need to explicate value co-creation between all stakeholders touched by the solution. The paper ends with suggestion for future research that focus on stakeholder analysis and value co-creation.

Place, publisher, year, edition, pages
Association for Information Systems, 2016. 86
Keyword [en]
Citizen sourcing, design science, open government, value co-creation
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-136804OAI: oai:DiVA.org:su-136804DiVA: diva2:1056842
Conference
24th European Conference on Information Systems, ECIS 2016, Istanbul, Turkey, June 12-15, 2016
Available from: 2016-12-15 Created: 2016-12-15 Last updated: 2017-01-18Bibliographically approved

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Lönn, Carl-MikaelUppström, Elin
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