This paper investigates the everyday CEO communication in social media, with particular focus on Twitter. The purpose is to contribute with insights on how expectations on corporate leaders to be present in social media are translated into everyday communication practice and thereby add to literature on narrative leadership.
A content analysis of the twitter feed of Håkan Nygren, the CEO of the Swedish digital bank Nordnet. In order to answer the question – what are the stories and the rhetoric of a CEO in the banking sector an ordinary day? – the data set covers the totality of tweets by Nygren from April, 10, 2013 to December, 31, 2015.
The everyday Twitter narrative of Nyberg challenges established ideas of social media about personalised tone and interactions by highlighting three characteristics: (a) limited scope of actors and content including the local Nordnet sphere; (b) a formal tone in the tweets mainly based on corporate information and presentation; and (c) few examples of dialogue and a limited number of voices outside of Nordnet. The dataset of Nyberg’s Twitter feed during a period without any major events or crises for Nordnet paints a picture of a rather non-personal CEO with limited ideas on his mind to share online and with few friends.
Studies on social media and corporate communication have largely focused on organisational crises. This study focuses on everyday narratives of managers and proves that the role of social media must be interpreted more broadly and as playing multiple roles, and that these roles are changing due to time and situation.
2017. Vol. 30, no 3