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Potential of Language Technology to Support Public Organizations and Their Communication Channels in a Developing Country
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2017 (English)In: Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, Association for Computing Machinery (ACM), 2017, 236-244 p.Conference paper, Published paper (Refereed)
Abstract [en]

Language technology can improve the efficiency and quality of the services provided by public organizations, first of all, the communication with citizens. So far, this has been investigated in the context of Western countries. We do not know, however, how beneficial such application of language technology could be for the so called developing countries. In order to find this out, we explored the communication between ten public organizations and the citizens in Rwanda. We discovered about 20 communication channels; 12 of them could benefit from various applications of language technology. Furthermore, we explored the potential of language technology for analysis of digital communication in order to better understand the citizens’ needs and opinions and, hereby, increase the level of e-participation, participatory decision and policy making.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM), 2017. 236-244 p.
Keyword [en]
Language technology, communication channels, participatory decision and policy making, e-participation, Government 2.0, ICT for development
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-144911DOI: 10.1145/3047273.3047333ISBN: 978-1-4503-4825-6 (electronic)OAI: oai:DiVA.org:su-144911DiVA: diva2:1117559
Conference
10th International Conference on Theory and Practice of Electronic Governance, New Delhi AA, India, March 07 - 09, 2017
Available from: 2017-06-29 Created: 2017-06-29 Last updated: 2017-08-15Bibliographically approved

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Sneiders, EriksByungura, Jean ClaudeHenkel, MartinPerjons, Erik
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Citation style
  • apa
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  • Other style
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Language
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