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Working hours and productivity
Stockholm University, Faculty of Social Sciences, The Swedish Institute for Social Research (SOFI). Maastricht University, The Netherlands; Center for Corporate Performance (CCP), Denmark; Institute for the Study of Labor (IZA), Germany.
2017 (English)In: Labour Economics, ISSN 0927-5371, E-ISSN 1879-1034, Vol. 47, p. 96-106Article in journal (Refereed) Published
Abstract [en]

This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to estimate the effect of working hours on productivity. We find that as the number of hours worked increases, the average handling time for a call increases, meaning that agents become less productive. This result suggests that fatigue can play an important role, even in jobs with mostly part-time workers.

Place, publisher, year, edition, pages
2017. Vol. 47, p. 96-106
Keywords [en]
Working hours, Productivity, Output, Labour demand
National Category
Economics
Identifiers
URN: urn:nbn:se:su:diva-146616DOI: 10.1016/j.labeco.2017.03.006ISI: 000411849400007OAI: oai:DiVA.org:su-146616DiVA, id: diva2:1138021
Available from: 2017-09-04 Created: 2017-09-04 Last updated: 2017-10-16Bibliographically approved

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