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Business and IT Architecture for the Public Sector: Problems, IT Systems Alternatives and Selection Guidelines
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2017 (English)In: Information Technology Governance in Public Organizations / [ed] Lazar Rusu, Gianluigi Viscusi, Springer, 2017, 157-175 p.Chapter in book (Refereed)
Abstract [en]

Digitization is seen as a central force in order to transform the public sector to become transparent, participative, collaborative as well as efficient. In order to realize the digitalization, a public organization need to have an IT architecture that can support such a transformation. Therefore, decision makers in a public organization need to make informed decisions when governing, designing and implementing an IT architecture. This require that they have an understanding of the alternatives available to them in terms of possible IT systems and their roles in the organization’s overall IT architecture. However, there is a lack of concrete descriptions providing such an understanding. In this chapter we present a number of types of IT system that public organizations could or need to have as part of their IT architectures; the problems these types of IT system address; what alternative IT systems and technology solutions are available for each type of IT system; and guidelines on what alternative solutions to select given the situation or condition at hand in a public organization. The chapter also includes a description of the relationships between the various types of IT systems and clarifies their roles by means of a business and IT architecture. The business and IT architecture, the different alternatives and guidelines are based on experiences from a number of research projects within the public sector. Real-life examples from the projects illustrate the alternatives proposed.

Place, publisher, year, edition, pages
Springer, 2017. 157-175 p.
Series
Integrated Series in Information Systems, ISSN 1571-0270 ; 38
Keyword [en]
e-Government, Business architecture, IT architecture, Web sites, e-mail, Web forms, Case handling system, Routing system
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-149258DOI: 10.1007/978-3-319-58978-7_7ISBN: 978-3-319-58977-0 (print)ISBN: 978-3-319-58978-7 (electronic)OAI: oai:DiVA.org:su-149258DiVA: diva2:1159974
Available from: 2017-11-24 Created: 2017-11-24 Last updated: 2017-11-27Bibliographically approved

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