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A Capability-Oriented Approach to IT Governance: The Case of Public Service Organizations
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2017 (English)In: Advanced Information Systems Engineering Workshops: Proceedings / [ed] Andreas Metzger, Anne Persson, Springer, 2017, p. 39-49Conference paper, Published paper (Refereed)
Abstract [en]

Getting more value from IT is becoming a critical objective for today’s organizations. IT Governance is an important strategic instrument that should ensure organizations to succeed with this objective and therefore it needs to be efficiently planned, structured and executed. To respond to increasing service demands while preserving or even increasing the value provided by services, public organizations require resources and abilities that lay outside their boundaries - such as co-production, open innovation, as well as engagement of citizens and partner organizations. To respond to these challenges, public organizations need to employ new governance solutions to their IT to overcome the shortcomings of hierarchical structures and traditional centralized decision-making. In this study, we discuss a capability-oriented governance approach, which aligns envisioned public values with actors, processes and resources and accordingly compound different IT Governance capabilities. We illustrate our proposal on the student mobility case in the Higher Education public service.

Place, publisher, year, edition, pages
Springer, 2017. p. 39-49
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348 ; 286
Keywords [en]
Capability, Public organisation, Public value, IT Governance
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-149542DOI: 10.1007/978-3-319-60048-2_4ISBN: 978-3-319-60047-5 (print)ISBN: 978-3-319-60048-2 (electronic)OAI: oai:DiVA.org:su-149542DiVA, id: diva2:1162852
Conference
CAISE 2017 International Workshops, Essen, Germany, June 12–16, 2017
Available from: 2017-12-05 Created: 2017-12-05 Last updated: 2018-01-13Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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