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Market Design for HCI: Successes and Failures of Peer-to-Peer Exchange Platforms
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2017 (English)In: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, Association for Computing Machinery (ACM), 2017, p. 4331-4343Conference paper, Published paper (Refereed)
Abstract [en]

This paper explores an HCI approach to designing markets, with a primary focus on peer-to peer exchange platforms. We draw on recent work in economics that has documented how markets function, how they can be evaluated, and what can be done to fix them when they fail. We introduce five key concepts from market design: thickness, congestion, stability, safety, and repugnance. These lend HCI an analytic vocabulary for understanding why markets may succeed or struggle. Building on prior empirical work, we apply these concepts to compare two well-known network hospitality platforms, Couchsurfing and Airbnb. As a second illustrative case, we use market design to shed light on the challenges experienced by smaller-scale peer-to-peer marketplaces for lending, renting, and selling physical goods. To conclude, we discuss how this kind of analysis can make conceptual, evaluative, and generative contributions to the study and design of exchange platforms and other socio-technical systems.

Place, publisher, year, edition, pages
Association for Computing Machinery (ACM), 2017. p. 4331-4343
Keywords [en]
Market design, matching market, sharing economy, platform economy, Airbnb, Couchsurfing, Sharetribe
National Category
Human Computer Interaction
Research subject
Man-Machine-Interaction (MMI)
Identifiers
URN: urn:nbn:se:su:diva-149555DOI: 10.1145/3025453.3025515ISBN: 978-1-4503-4655-9 (electronic)OAI: oai:DiVA.org:su-149555DiVA, id: diva2:1162865
Conference
2017 CHI Conference on Human Factors in Computing Systems, Denver, Colorado, USA, May 06 - 11, 2017
Available from: 2017-12-05 Created: 2017-12-05 Last updated: 2018-01-13Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
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  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
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Output format
  • html
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  • asciidoc
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