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Working Hours and Productivity
Stockholm University, Faculty of Social Sciences, The Swedish Institute for Social Research (SOFI). The IZA Institute of Labor Economics, Germany; Maastricht University, The Netherlands.
2017 (English)Report (Other academic)
Abstract [en]

This paper studies the link between working hours and productivity using daily informationon working hours and performance of a sample of call centre agents. We exploit variationin the number of hours worked by the same employee across days and weeks due tocentral scheduling, enabling us to estimate the effect of working hours on productivity. Wefind that as the number of hours worked increases, the average handling time for a callincreases, meaning that agents become less productive. This result suggests that fatiguecan play an important role, even in jobs with mostly part-time workers.

Place, publisher, year, edition, pages
IZA – Institute of Labor Economics , 2017. Vol. 47, p. 35p. 96-106
Series
IZA Discussion Paper Series ; 10722
Keywords [en]
working hours, productivity, output, labour demand
National Category
Economics
Identifiers
URN: urn:nbn:se:su:diva-150263OAI: oai:DiVA.org:su-150263DiVA, id: diva2:1166184
Available from: 2017-12-14 Created: 2017-12-14 Last updated: 2017-12-18Bibliographically approved

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