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Becoming a Societal Developer – a quest for new strategic management control in a central government agency
Stockholm University, Faculty of Social Sciences, Stockholm Business School.
2018 (English)Conference paper, Published paper (Other academic)
Abstract [en]

A change in strategies from production orientation to customer orientation has been emphasized within Swedish central government agencies during the era of New Public Management (NPM). When both central government and citizens are asking for outcomes, a focus only on output control is insufficient in terms of accountability. As a consequence, the NPM-logic does not fit to make a modern central government agency governable. Instead, a strategic shift towards Public Value Management (Moore, 1995, 2013) can be traced, driven by a New Public Governance logic (Wiesel and Modell, 2014).  

This paper presents a study of such a strategic shift at the Swedish Transport Administration – a government agency responsible for national transport systems. A decision back in 2010 to act as a societal developer implies a mission that goes beyond the agency’s traditional production oriented role of providing rail and road infrastructure.

The research question is how this new role of societal developer calls for alternative strategic performance management tools. The empirical research is conducted during the past three years (2015-2017) by interviews, observations, a survey and close reading of documents. By means of an interpretive approach (Alvesson and Sköldberg, 2009) the results show how the management control system is challenged and its strengths and weaknesses are identified.

Place, publisher, year, edition, pages
2018.
Keywords [en]
Management control, Public Value Management, Transport sector
National Category
Business Administration
Identifiers
URN: urn:nbn:se:su:diva-154862OAI: oai:DiVA.org:su-154862DiVA, id: diva2:1195396
Conference
International Research Society for Public Management - IRSPM 2018, Edinburgh, Scotland, April 11-13, 2018
Available from: 2018-04-05 Created: 2018-04-05 Last updated: 2018-09-18Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
  • html
  • text
  • asciidoc
  • rtf