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A new performance management and measurement is made to bea helpful intervention
Stockholm University, Faculty of Social Sciences, Stockholm Business School.
Stockholm University, Faculty of Social Sciences, Stockholm Business School.
2018 (English)Conference paper, Published paper (Refereed)
Abstract [en]

This article focus on the conditions and reasons why organisational members articulate support for a newly introduced outcome-focused performance measurement and management system (PMS) in a public sector context. It does so through an analysis of the introduction of a performance measurement and management system named “Delivery Qualities” in a Swedish central government. The PMS was introduced by the Swedish government as a solution to societal critic, which initiated a process of handling and processing PMS in the case organisation. We argue that the reasons why members of the case organisation embraced the outcome-focused PMS are because it was not existing PMS. In the case, it is suggested that the outcome-focused PMS was, in essence,providing a more suitable link to ideas and ambition in the organisation.

Place, publisher, year, edition, pages
2018.
Keywords [en]
Performance measurement, Performance management, Evolution, Controlling accounting, Interpretive scheme
National Category
Business Administration
Identifiers
URN: urn:nbn:se:su:diva-161266OAI: oai:DiVA.org:su-161266DiVA, id: diva2:1256400
Conference
New Public Sector Seminar (NPS), Doctoral Forum, Edinburgh, Scotland, 8-9 November, 2018
Available from: 2018-10-16 Created: 2018-10-16 Last updated: 2022-02-26Bibliographically approved

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Eriksson, KimHöglund, LindaSvärdsten, Fredrik

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
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Language
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Output format
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  • asciidoc
  • rtf