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Markets, Trust, and the Construction of Macro-Organizations
Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
Stockholm University, Faculty of Social Sciences, Stockholm Centre for Organizational Research (SCORE).
2018 (English)In: Organizing and Reorganizing Markets / [ed] Nils Brunsson, Mats Jutterström, Oxford University Press, 2018, p. 136-152Chapter in book (Refereed)
Abstract [en]

How can buyers know what they are buying? In many markets this is no trivial problem, particularly for ambitious, contemporary consumers who care about the way a product has been produced and its effects on health or the physical environment. Buyers have little choice but to trust sellers’ descriptions of the origins and effects of the product, which, in turn, evokes the question of how the buyers can trust the sellers. We describe how the problem of trust has justified the production of new formal organizations, such as certification organizations, accreditation organizations, meta-organizations for the accreditation organizations, and meta-meta-organizations for these meta-organizations. In order to create trust in organizations at one level, a new level of organizations has been created for monitoring the lower level. We argue that such a ‘macro-organization’ is unlikely to represent a stable solution, but has inherent tendencies for further growth.

Place, publisher, year, edition, pages
Oxford University Press, 2018. p. 136-152
Keywords [en]
trust, monitoring, certification, accreditation, meta-organization, macro-organization
National Category
Other Social Sciences
Identifiers
URN: urn:nbn:se:su:diva-162220DOI: 10.1093/oso/9780198815761.003.0009ISBN: 9780198815761 (print)OAI: oai:DiVA.org:su-162220DiVA, id: diva2:1263957
Available from: 2018-11-19 Created: 2018-11-19 Last updated: 2018-11-21Bibliographically approved

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Gustafsson, IngridTamm Hallström, Kristina
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