Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Structured Shared Spaces as a Basis for Building Business Process Support Systems: A Generic Model and Analysis of Examples
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2018 (English)In: Complex Systems Informatics and Modeling Quarterly, E-ISSN 2255-9922, no 16, p. 36-60, article id 94Article in journal (Refereed) Published
Abstract [en]

Though the concept of shared spaces had been known in Groupware and Computer Supported Cooperative Work (CSCW) for quite a while, it did not become popular until the arrival of the Internet and social software. Implicitly, the concept of shared spaces has penetrated many IT-areas, including the area of Business Process Management. Though shared spaces are used in many systems and tools, like Google Drive and Projectplace, there is a lack of research investigating this usage in a generic way. The article aims to fill this gap by introducing a generic model of a Business Process Support (BPS) system based on shared space that supports the comparison, analysis and design of BPS systems. In addition, the article goes in more details on one design issue – the structuring of shared spaces. This is done by analyzing and comparing two different BPS systems that exploit the concept of shared spaces, though implicitly. These systems use different approaches to shared space structuring. The first one organizes the information by grouping similar types of items without regard to the flow of activities in a business process, while the other organizes the information around groups of activities that are usually completed as a block. Which model to choose in a particular situation depends on the characteristics of the business process and its participants. In order to facilitate this choice, the article offers a number of guidelines derived from the experience of using the two BPS systems in practice. The article also discusses in what circumstances BPS systems with shared spaces are preferable to traditional workflow BPS systems.

Place, publisher, year, edition, pages
2018. no 16, p. 36-60, article id 94
Keywords [en]
Business process management, BPM, Business process support, Shared space
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-163219DOI: 10.7250/csimq.2018-16.03OAI: oai:DiVA.org:su-163219DiVA, id: diva2:1271970
Available from: 2018-12-18 Created: 2018-12-18 Last updated: 2018-12-19Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full text

Search in DiVA

By author/editor
Bider, IliaJohannesson, PaulPerjons, Erik
By organisation
Department of Computer and Systems Sciences
Information Systems

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 15 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf