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Using a Socio-Technical Systems Approach for a Sales Process Improvement
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2018 (English)In: 2018 IEEE 22nd International Enterprise Distributed Object Computing Conference Workshops: Proceedings, IEEE Computer Society, 2018, p. 48-58Conference paper, Published paper (Refereed)
Abstract [en]

The paper is an experience report on applying a socio-technical approach to business process improvement. The approach is based on an augmented socio-technical matrix (STS-matrix) that differentiates 4 quadrants of socio-technical system: (1) culture/mind set, (2) type of structure, (3) methods/techniques, and (4) type of technology. It was applied in a study related to knowledge creation and sharing in a sales process in a multinational company. The augmented STS-matrix has been used for both holistic analysis of the situation and developing suggestions for organizational intervention.

Place, publisher, year, edition, pages
IEEE Computer Society, 2018. p. 48-58
Series
IEEE International Enterprise Distributed Object Computing Conference workshops, E-ISSN 2325-6605
Keywords [en]
socio-technical system, knowledge management, knowledge sharing, business process, sales process
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-163224DOI: 10.1109/EDOCW.2018.00019ISBN: 978-1-5386-4142-2 (print)ISBN: 978-1-5386-4141-5 (electronic)OAI: oai:DiVA.org:su-163224DiVA, id: diva2:1271975
Conference
2018 IEEE 22nd International Enterprise Distributed Object, Computing Conference Workshops (EDOCW), 16–19 October 2018 Stockholm, Sweden
Available from: 2018-12-18 Created: 2018-12-18 Last updated: 2019-01-02Bibliographically approved

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