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Development and validation of a holistic IT-institutional alignment model for higher education institutional performance
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. University of Rwanda, Rwanda.ORCID iD: 0000-0001-9614-7936
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2019 (English)In: Proceedings of Society for Information Technology & Teacher Education International Conference / [ed] Kevin Graziano, Chesapeake, VA: Association for the Advancement of Computing in Education, 2019, Vol. 1, p. 1279-1290, article id 207809Conference paper, Published paper (Refereed)
Abstract [en]

This study aims to develop a contextual model with the practices of IT-institutional alignment for university performance. Based on the prior studies and an extended literature review, six hypotheses were put forward. With a survey research strategy, data were collected from 166 university and government institutions’ staff in Rwanda. Findings indicate a significant positive influence of the six categories of IT-institutional alignment practices on institutional performance. The mostly correlated alignment practices with a more significant positive effect were those related to “Structure/Governance,” “Skills,” and “Communication.” Moreover, an IT-Institutional Alignment Model (ITIAM) for the university performance was proposed with 44 practices. This study suggests that for improving the institutional performance through the integration of IT in service delivery, decision makers, and the university managers can primarily prioritize these alignments practices with greater positive influence. Further research could evaluate the ITIAM model for its acceptability and relevance in Rwandan universities or similar contexts.

Place, publisher, year, edition, pages
Chesapeake, VA: Association for the Advancement of Computing in Education, 2019. Vol. 1, p. 1279-1290, article id 207809
Keywords [en]
Higher Education, Information Technology, Alignment practices, Technology integration, IT-alignment, Institutional performance
National Category
Computer and Information Sciences
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-168215ISBN: 978-1-939797-37-7 (print)OAI: oai:DiVA.org:su-168215DiVA, id: diva2:1307098
Conference
Society for Information Technology & Teacher Education International Conference, Las Vegas, NV, United States, March 18-22, 2019
Projects
PhD Research in Computer and Systems Sciences
Funder
Sida - Swedish International Development Cooperation AgencyAvailable from: 2019-04-25 Created: 2019-04-25 Last updated: 2019-05-09Bibliographically approved
In thesis
1. Improving IT Integration for Higher Education Institutional Performance: Towards a Contextualised IT-Institutional Alignment Model
Open this publication in new window or tab >>Improving IT Integration for Higher Education Institutional Performance: Towards a Contextualised IT-Institutional Alignment Model
2019 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The integration of information technology (IT) into service delivery is currently seen as an innovative strategy to support the modernising of universities worldwide. However, in some institutions in developing countries, including Rwanda, IT has failed to add the intended value to university services, despite huge associated investments in IT. Consequently, IT-organisational alignment continues to be a primary concern for university managers. This alignment is viewed in terms of its strategic, socio-cultural, and technological dimensions. For effective IT-institutional alignment, several antecedents (alignment practices) for creating an appropriate fit between IT and organisations have been suggested in the literature. However, several studies exploring IT alignment focused mainly on general business companies, and similar research with an emphasis on higher education institutions is still scarce. Therefore, the aim of this research was twofold: firstly, it attempted to understand the process of IT integration into universities; and secondly, to propose a contextual model for IT-institutional alignment within a higher education context. A design science research methodology (DSRM) was applied in this research, using surveys and case studies as research strategies. Preliminary findings at the exploration phase of this research indicated a strong misalignment between IT and the university services caused by the lack of clearly defined alignment practices. Furthermore, as the research main outcome, an IT-Institutional Alignment Model (ITIAM) was proposed after reaching an understanding of the current state and challenges related to IT integration into teaching, learning, research and university administration. This model includes 44 alignment practices, related to both technical and non-technical dimensions. These alignment practices were clustered under six categories: (1) Communication, (2) Structure/Governance, (3) Technology Scope, (4) Competence/Value Measurement, (5) Skills, and (6) Partnership. Alignment practices related to institutional structure and governance, skills and communication were found to have a strong positive influence on the institutional performance, as compared to those related to competence and value measurement, partnership, and technology scope. Based on the research findings, the proposed ITIAM, which was iteratively tested and evaluated using case study institutions, was found to be a relevant tool for guiding the implementation of IT systems towards the improvement of institutional performance. Hence, this thesis makes a theoretical contribution by applying the concept of IT alignment within a higher education context and by documenting the empirically tested contextual alignment practices as conveyed in the ITIAM Model. Additionally, as a practical implication, the results can serve as a reference for an effective IT integration process in university services and for how to improve performance through effective use of IT in teaching, learning, research and educational management.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2019. p. 131
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 19-008
Keywords
IT integration, IT alignment, Alignment practices, Design science research, Innovation diffusion, Technology adoption, Institutional performance, Higher education, Artefact Evaluation
National Category
Computer and Information Sciences Information Systems Learning Information Systems, Social aspects Human Aspects of ICT
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-168811 (URN)978-91-7797-741-4 (ISBN)978-91-7797-742-1 (ISBN)
Public defence
2019-09-06, L70, NOD-huset, Borgarfjordsgatan 12, Kista, 14:00 (English)
Opponent
Supervisors
Funder
Sida - Swedish International Development Cooperation Agency
Available from: 2019-08-14 Created: 2019-05-09 Last updated: 2019-08-06Bibliographically approved

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Citation style
  • apa
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Language
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Output format
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