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Interpreting Service Using an Upper-level Ontology
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2014 (English)In: Proceedings of the 2nd International Workshop on Ontologies and Information Systems co-located with 13th International Conference on Perspectives in Business Informatics Research (BIR 2014) / [ed] Birger Lantow, Vladimir Tarasov, CEUR-WS.org , 2014, p. 66-77Conference paper, Published paper (Refereed)
Abstract [en]

The emergence of service analysis, design, architectures and solutions presented in service marketing and software engineering literature has created a need for understanding the nature of services. Services are often considered as possessing characteristics that are assumed to pose specific problems for service providers as opposed to providers of goods. This paper presents an ontological interpretation of the concept of service using a general and upper level ontology with a strong base in natural sciences. The Basic Formal Ontology (BFO) is used to interpret the concept of service, as defined in the Service Dominant Logic approach. The interpretation is demonstrated in an analysis of service characteristics, in relation to goods. The ontological and reductionist approach opens up to a formulation and analysis of service, a social and economical phenomenon, in terms of general natural science oriented concepts. The ontological grounding provides a language that supports alignment of specific service definitions used in different subject fields, as well as alignment with adjacent concepts such as capability. The interpretation and analysis support the conclusions that studied characteristics are relevant to the concept of service, although they cannot be considered as determinant characteristics of service, and from a practical point of view they contribute partially to observed concerns and problems.

Place, publisher, year, edition, pages
CEUR-WS.org , 2014. p. 66-77
Series
CEUR Workshop Proceedings, E-ISSN 1613-0073 ; 1230
Keywords [en]
Service, Ontology, Basic Formal Ontology, Service Dominant Logic
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-169000OAI: oai:DiVA.org:su-169000DiVA, id: diva2:1317871
Conference
2nd International Workshop on Ontologies and Information Systems (WOIS), Lund, Sweden, September 22nd, 2014
Available from: 2019-05-24 Created: 2019-05-24 Last updated: 2019-05-31Bibliographically approved
In thesis
1. Designing Situated Capability Viewpoints: Adapting the general concept of capability to work practices
Open this publication in new window or tab >>Designing Situated Capability Viewpoints: Adapting the general concept of capability to work practices
2018 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

Capability is a long-established term and concept that has found its way to be used to describe organisations. It provides the basis for a genre of analysis, design and planning methods used in several fields. In enterprise architecture  frameworks, capability has become a central architectural and fundamental element. In the field of strategic management, it was used in the 1990s to describe the resources and core competencies that a company needs in order to compete in a market, while in military applications, the concept of capability is used for mission planning. It has also been suggested that the design of information systems could be based on the concept of capability.

There is no broad agreement on the nature of capability in the enterprise architecture, strategy, planning and engineering literature. This may lead to problems, as differences in perception and use in and across work practices may hamper the utility of the concept of capability in practical approaches encompassing many different kinds of stakeholders, perspectives and work practices.

The overall research goal of this thesis is to design a general concept of capability, a capability viewpoint and a capability situating method that can be used to adapt the concept of capability for use within enterprise architecture frameworks, to support different work practices, and at the same time to support coherence between work practices.

The research methodology used in this thesis is based on the design science paradigm, which has the primary aim of creating innovative artifacts and new knowledge to solve general and practical problems.

The thesis contributes to a deepened understanding of the varying uses and utility of the concept of capability in different work practices, through an empirical case study of a mega-scale programme. This work also presents three novel artifacts, a general capability pattern, a base capability viewpoint and a capability situating method, which can be used to increase the relevance, use and utility of the concept of capability in the different types of work people do themselves and together with others in organisations. The method provides a way to adapt and tailor the concept of capability to existing enterprise architecture frameworks and to different work practices, in order to lower the barriers of application, and to improve the facilitating conditions for and actual use of capability analysis, design and planning. The results contribute to the field of enterprise architecture by enabling the creation of ISO 42010 compliant situated capability viewpoints through the application of this method.

Place, publisher, year, edition, pages
Stockholm: Stockholm University, 2018. p. 94
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 18-012
Keywords
Capability, enterprise architecture, strategic planning, situational method engineering, capability-based planning, interweaving
National Category
Computer and Information Sciences
Identifiers
urn:nbn:se:su:diva-169322 (URN)
Available from: 2019-07-04 Created: 2019-05-31 Last updated: 2019-07-04Bibliographically approved

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