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Dirty workers emotional work: A pilot study about Swedish funeral directors
Stockholm University, Faculty of Social Sciences, Department of Education.
2019 (English)Conference paper, Oral presentation with published abstract (Other academic)
Abstract [en]

Purpose – The purpose of the study is to investigate emotionally challenging situations in Swedish funeral directors’ daily work with death and their emotional work in these situations. Design/methodology/approach – This qualitative pilot study is based on seven in-depth interviews with funeral directors from three funeral office in Sweden. The data was analyzed using the method meningskategorisering (Kvale 1997) e.g. data was coded in several steps that ended up in some empirical themes. Theoretical focus – The study has a symbolic interactionist perspective which means; emotions are accepted as something physiological and valued as a form of cognition, but also understood as an effect of social and cultural forces, shaped by the social world, and located and contextualised within social practice. The analyse is guided by theory about spontaneous and genuine emotional labour, e.g. workers’ natural and spontaneous emotions, complying with social expectations and organizational display rules. Major conclusions – The results show that Swedish funeral directors face several emotionally stressful situations in daily work. The most emotionally challenged situations are taking care of dead children or parents of children and young people. To deal with the genuine feelings of sadness and powerlessness, they use different tools: Frontstage they try to manage their thoughts and pay attention to practical tasks and backstage they talk about difficult experiences with their mates and use humour and laughter as an important emotional vent.

Place, publisher, year, edition, pages
2019.
National Category
Pedagogy
Research subject
Education
Identifiers
URN: urn:nbn:se:su:diva-174758OAI: oai:DiVA.org:su-174758DiVA, id: diva2:1359550
Conference
The International Society of Research on Emotion (ISRE), Amsterdam, the Netherlands, July 10–13, 2019
Available from: 2019-10-09 Created: 2019-10-09 Last updated: 2019-10-11Bibliographically approved

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Citation style
  • apa
  • ieee
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Language
  • de-DE
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  • fi-FI
  • nn-NO
  • nn-NB
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  • Other locale
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Output format
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  • asciidoc
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