Factors for Successful IT Outsourcing Relationships in Large Companies in Sweden: A Service Buyer’s Perspective
2020 (English)In: Information Systems: 16th European, Mediterranean, and Middle Eastern Conference, EMCIS 2019, Dubai, United Arab Emirates, December 9–10, 2019, Proceedings / [ed] Marinos Themistocleous, Maria Papadaki, Springer, 2020, p. 486-497Conference paper, Published paper (Refereed)
Abstract [en]
Relationship management in IT Outsourcing (ITO) is widely accepted as a prerequisite for a successful ITO. However, there is still a need for understanding the important factors that contribute to a successful ITO relationship in large companies in Sweden. Therefore, this study wants to address this knowledge gap. The studied companies are the largest ones regarding turnover in Sweden and are present in the “Large Cap” segment at Nasdaq Stockholm Exchange. The results of this research are compared with a previous study done in 2012 in large companies in Sweden. The findings show that the most important factors (from a buyer’s perspective) for a successful ITO relationship are communication; conflict and conflict resolution; trust; commitment; cooperation; and internal competence. The identified relational factors in this study contribute to ITO research and can help ITO decision-makers in large companies to have successful ITO relationships and improve their ITO.
Place, publisher, year, edition, pages
Springer, 2020. p. 486-497
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 381
Keywords [en]
IT outsourcing relationships, Factors, Communication, Trust, Commitment, Conflict resolution, Cooperation, Internal competence, Sweden
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-184115DOI: 10.1007/978-3-030-44322-1_36ISBN: 978-3-030-44321-4 (print)ISBN: 978-3-030-44322-1 (electronic)OAI: oai:DiVA.org:su-184115DiVA, id: diva2:1458027
Conference
16th European, Mediterranean, and Middle Eastern Conference, EMCIS 2019, Dubai, United Arab Emirates, December 9–10, 2019
2020-08-132020-08-132022-02-26Bibliographically approved