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Managing Capability Change in Organizations: Foundations for a Modeling Approach
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.ORCID iD: 0000-0003-2511-9086
2020 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The ongoing digital transformation of modern society results in dynamic environments that present changes, opportunities and threats for modern organizations. This is a driving force for constant organizational change and evolution, a situation that is associated with change in organizational capabilities. Capability design and analysis can be supported by Information Systems, whose design can be facilitated by Enterprise Modeling, and in particular, capability modeling. Several approaches exist for modeling capabilities; however, there can be improvements regarding capability change by modeling the necessary elements for depicting not only organizational capabilities in motion, but also the motivation for change.

The objective of this thesis is to set the basis for the provision of methodological and tool support for organizations whose capabilities are undergoing or need to undergo changes.

This thesis project follows the Design Science Research paradigm to proceed with the development of a method artifact. Initially, during the problem explication step, a literature review was performed that was followed by an analysis of the capability meta-models that exist in the literature, based on the introduction of a classification framework that facilitated the mapping of meta-model concepts to specific change functions. This activity resulted in the development of function-specific concept sets that were visualized and presented as concept maps. In addition, information for capability change was derived from the literature review, along with insight on the dimensions of capability and change, which was introduced as a new capability typology, structured and presented in a StateMachine diagram.

This information was used in the second step of the process, which concerns the elicitation of requirements for a meta-model, which is the main component of the method artifact, an activity that combined information from a case study conducted in a Swedish public healthcare organization, whose capabilities are undergoing changes. The combined sources resulted in a goal model, depicting the artifact goals.

Finally, moving to the artifact development step, a meta-model for capability change was developed. The thesis contributes by establishing the foundations for the development of a method with the purpose of setting the basis for the development of a method and tool for supporting changing organizations.

Place, publisher, year, edition, pages
Stockholm: Stockholm University, 2020.
Series
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 20-012
National Category
Information Systems
Identifiers
URN: urn:nbn:se:su:diva-185231OAI: oai:DiVA.org:su-185231DiVA, id: diva2:1468990
Available from: 2020-09-21 Created: 2020-09-19 Last updated: 2022-04-01Bibliographically approved
List of papers
1. Dynamic Adaptation of Capabilities: Exploring Meta-model Diversity
Open this publication in new window or tab >>Dynamic Adaptation of Capabilities: Exploring Meta-model Diversity
2019 (English)In: Enterprise, Business-Process and Information Systems Modeling: Proceedings / [ed] Iris Reinhartz-Berger, Jelena Zdravkovic, Jens Gulden, Rainer Schmidt, Springer, 2019, p. 181-195Conference paper, Published paper (Refereed)
Abstract [en]

Environmental dynamism is constantly gaining ground as a driving force for enterprise transformation. The enterprise capabilities need to adapt as well and capability modeling can facilitate the process of transformation. A plethora of approaches for capability modeling exist. This study aims to explore how adaptability has been addressed in the meta-models of these approaches, visualize relationships among adaptability concepts, and identify ways to improve capability modeling in terms of adaptability. The concepts are visualized in a map and a framework is developed to assist the identification of concepts relevant for adaptation. Similarities and differences among the existing models are discussed, leading to suggestions towards improvements of capability modeling for capability adaptation.

Place, publisher, year, edition, pages
Springer, 2019
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 352
Keywords
Capability, Enterprise Modeling, Adaptability
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-177203 (URN)10.1007/978-3-030-20618-5_13 (DOI)000492375600013 ()978-3-030-20617-8 (ISBN)978-3-030-20618-5 (ISBN)
Conference
20th International Conference, BPMDS 2019, 24th International Conference, EMMSAD 2019, Held at CAiSE 2019, Rome, Italy, June 3–4, 2019
Available from: 2019-12-17 Created: 2019-12-17 Last updated: 2022-02-26Bibliographically approved
2. Requirements for Observing, Deciding, and Delivering Capability Change
Open this publication in new window or tab >>Requirements for Observing, Deciding, and Delivering Capability Change
2019 (English)In: The Practice of Enterprise Modeling: Proceedings / [ed] Jaap Gordijn, Wided Guédria, Henderik A. Proper, Springer, 2019, p. 20-35Conference paper, Published paper (Refereed)
Abstract [en]

Dynamic business environments create the need for constant change in modern enterprises. Enterprise transformation is associated to changes in enterprise capabilities since capabilities are an essential element in business designs. Capability modeling methods need to evolve accordingly and the development of such methods needs to be systematic. This study, as part of a Design Science project, aims to elicit requirements for a capability modeling method for addressing change. Literature sources and a case study at a healthcare organization that undergoes several changes are used to elicit requirements. The requirements are presented in the form of a goal model for the method under development.

Place, publisher, year, edition, pages
Springer, 2019
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 369
Keywords
Capability, Enterprise Modeling, Adaptation, Transformation
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-177729 (URN)10.1007/978-3-030-35151-9_2 (DOI)978-3-030-35150-2 (ISBN)978-3-030-35151-9 (ISBN)
Conference
12th IFIP Working Conference, PoEM 2019, Luxembourg, Luxembourg, November 27–29, 2019
Available from: 2020-01-07 Created: 2020-01-07 Last updated: 2024-02-06Bibliographically approved
3. Modeling the Dichotomies of Organizational Change: a State-based Capability Typology
Open this publication in new window or tab >>Modeling the Dichotomies of Organizational Change: a State-based Capability Typology
2020 (English)In: Proceedings of the Practice of Enterprise Modelling 2019 Conference Forum (short papers) / [ed] Christophe Feltus; Paul Johannesson; Henderik A. Proper, RWTH Aachen University , 2020, p. 26-39Conference paper, Published paper (Refereed)
Abstract [en]

Modern digital businesses are facing a constant challenge in adapting to dynamic environments. Therefore, change has become a significant element of business analysis. Capability thinking, when applied to business management, is associated to design and analysis of supporting information systems and is inextricably linked to strategy and change. This results in the need to monitor and analyze how and when the organization’s capabilities need to change. Capability and change dimensions have been explored in the literature in order to identify dimensions relevant to organizational change. The identified capability dimensions are purpose, potentiality and ownership while the relevant change dimensions are control, scope, stride, frequency, desire and tempo. The two sets of dimensions have been combined forming a typology and visualized in a StateMachine diagram. The contribution of this task lies in the conceptualization of the dimensions, including the negative aspect of capabilities, which can provide a starting point for an Enterprise Modeling method optimized for identifying the need for capability change and guiding the transition.

Place, publisher, year, edition, pages
RWTH Aachen University, 2020
Series
CEUR Workshop Proceedings, E-ISSN 1613-0073 ; 2586
Keywords
Capability management, Digital business, Business transformation
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-184119 (URN)
Conference
12th IFIP Working Conference on the Practice of Enterprise Modeling (PoEM 2019), Luxembourg, Luxembourg, November 27-29, 2019
Available from: 2020-08-13 Created: 2020-08-13 Last updated: 2024-02-06Bibliographically approved
4. Conceptualizing Capability Change
Open this publication in new window or tab >>Conceptualizing Capability Change
2020 (English)In: Enterprise, Business-Process and Information Systems Modeling: 21st International Conference, BPMDS 2020, 25th International Conference, EMMSAD 2020, Held at CAiSE 2020, Grenoble, France, June 8–9, 2020, Proceedings / [ed] Selmin Nurcan, Iris Reinhartz-Berger, Pnina Soffer, Jelena Zdravkovic, Springer, 2020, p. 269-283Conference paper, Published paper (Refereed)
Abstract [en]

Organizations are operating within dynamic environments that present changes, opportunities and threats to which they need to respond by adapting their capabilities. Organizational capabilities can be supported by Information Systems during their design and run-time phases, which often requires the capabilities’ adaptation. Currently, enterprise modeling and capability modeling facilitate the design and analysis of capabilities but improvements regarding capability change can be made. This design science research study introduces a capability change meta-model that will serve as the basis for the development of a method and a supporting tool for capability change. The meta-model is applied to a case study at a Swedish public healthcare organization. This application provides insight on possible opportunities to improve the meta-model in future iterations.

Place, publisher, year, edition, pages
Springer, 2020
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 387
Keywords
Capability, Enterprise Modeling, Change, Adaptation, Transformation
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
urn:nbn:se:su:diva-184107 (URN)10.1007/978-3-030-49418-6_18 (DOI)978-3-030-49417-9 (ISBN)978-3-030-49418-6 (ISBN)
Conference
21st International Conference, BPMDS 2020, 25th International Conference, EMMSAD 2020, Grenoble, France, June 8–9, 2020
Available from: 2020-08-13 Created: 2020-08-13 Last updated: 2024-02-06Bibliographically approved

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