Cultural Barriers in Digital Transformation in a Public Organization: A Case Study of a Sri-Lankan Organization
2020 (English)In: Information Systems: 17th European, Mediterranean, and Middle Eastern Conference, EMCIS 2020, Dubai, United Arab Emirates, November 25–26, 2020, Proceedings / [ed] Marinos Themistocleous, Maria Papadaki, Muhammad Mustafa Kamal, Springer, 2020, p. 640-656Conference paper, Published paper (Refereed)
Abstract [en]
Digital transformation is a sine qua non in the business operations in private and public sector organizations. However, in achieving digital transformation in public organizations of significance importance are the cultural barriers. Previous studies on the barriers in digital transformation have mainly focused on private organizations, and less attention has been given to cultural barriers in digital transformation in public organizations. Therefore, this research has focused on the case of a public organization like Inland Revenue Department (IRD) in Sri-Lanka to identify the cultural barriers in digital transformation. The data was collected through semi-structured interviews, and from internal documents (organizational publications and annual performance reports of IRD), and was analyzed using thematic analysis. The research has identified a number of twenty-one cultural barriers that were classified into five themes. Out of those twenty-one, twelve were recognized as new cultural barriers in digital transformation in public organizations. The results of this research are important for both researchers in this area as well as the managers in public organizations to focus their efforts, mitigate the identified cultural barriers, and improve the digital transformation implementation in their organizations.
Place, publisher, year, edition, pages
Springer, 2020. p. 640-656
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 402
Keywords [en]
Digital transformation, Cultural barriers, Public organization, Developing Country, Sri-Lanka
National Category
Information Systems
Research subject
Computer and Systems Sciences
Identifiers
URN: urn:nbn:se:su:diva-186982DOI: 10.1007/978-3-030-63396-7_43ISBN: 978-3-030-63395-0 (print)ISBN: 978-3-030-63396-7 (electronic)OAI: oai:DiVA.org:su-186982DiVA, id: diva2:1505342
Conference
17th European, Mediterranean, and Middle Eastern Conference, EMCIS 2020, Dubai, United Arab Emirates (virtually), November 25–26, 2020
2020-11-302020-11-302022-02-25Bibliographically approved