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Requests and know-how questions: Initiating instruction in workplace interaction
Stockholm University, Faculty of Social Sciences, Department of Education.
2020 (English)In: Discourse Studies, ISSN 1461-4456, E-ISSN 1461-7080, Vol. 22, no 6, p. 753-776Article in journal (Refereed) Published
Abstract [en]

While it is recognized that instruction between co-workers is a central component of everydayworkplace interaction and learning, this study investigates the ways in which such instructionalevents are practically initiated in interaction. We analyse recordings of everyday work at a radiostation, where journalists prepare and broadcast local news. In our data, a distinction can bemade between two interactional contexts from which instructional interactions emerge: searches,where one party is looking for a suitable helper; and established interactions, where the initiation ofinstruction is prefigured by immediate prior interaction. A further finding is that these twocontexts are associated with two different ways of initiating instruction. Direct requests areused in established interactions. In searches, we instead find questions regarding the otherperson’s procedural knowledge – what we term know-how questions. We finally discuss theways in which instructional configurations are assembled without reference to institutionallydefined instructor/instructed roles.

Place, publisher, year, edition, pages
2020. Vol. 22, no 6, p. 753-776
Keywords [en]
Conversation analysis, ethnomethodology, instruction, requests, workplace interaction
National Category
Sociology (excluding Social Work, Social Psychology and Social Anthropology) Educational Sciences
Identifiers
URN: urn:nbn:se:su:diva-187047DOI: 10.1177/1461445620928239ISI: 000574512300005OAI: oai:DiVA.org:su-187047DiVA, id: diva2:1506151
Available from: 2020-12-02 Created: 2020-12-02 Last updated: 2025-02-18Bibliographically approved

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Lymer, Gustav

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