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Online product size perceptions: Examining liquid volume size perceptions based on online product pictures
Stockholm University, Faculty of Social Sciences, Department of Psychology, Work and organizational psychology. Stockholm School of Economics, Sweden.
Number of Authors: 22021 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 122, p. 192-203Article in journal (Refereed) Published
Abstract [en]

This study examines consumers' liquid volume size perceptions based on standardized product pictures in online stores. Four empirical studies compare liquid volume size perceptions for the same products when displayed online and offline. The findings indicate that size perceptions require more effort online than they do offline and that the online display decreases the accuracy of the size perceptions. Online size perceptions require more effort in terms of time and visual attention, as consumers need to study product labels to determine product sizes. The study also introduces a new visual bias to consumer research: the familiar size bias. A consideration of this bias reveals that consumer size perceptions are less accurate online, where consumers tend to overestimate the sizes of small products and underestimate the sizes of large products.

Place, publisher, year, edition, pages
2021. Vol. 122, p. 192-203
Keywords [en]
online retailing, online visual merchandising, product picture, size perception
National Category
Economics and Business
Research subject
Psychology
Identifiers
URN: urn:nbn:se:su:diva-190090DOI: 10.1016/j.jbusres.2020.09.001ISI: 000590683000017OAI: oai:DiVA.org:su-190090DiVA, id: diva2:1528499
Available from: 2021-02-15 Created: 2021-02-15 Last updated: 2022-01-20Bibliographically approved

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