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The internet effects on front-line service employee skills: An exploratory study
Stockholm University, Faculty of Social Sciences, School of Business.
2007 (English)In: Euram, 16-19th of May, Paris, France, 2007Conference paper (Other academic)
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URN: urn:nbn:se:su:diva-10448OAI: diva2:176967
Available from: 2008-01-02 Created: 2008-01-02Bibliographically approved

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Värlander, Sara
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