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'Sorry does not pay my bills': The handling of complaints in everyday interaction/ cross-cultural business interaction
Stockholm University, Faculty of Humanities, Department of English.
2000 (English)In: Heritage and Progress: From the Past to the Future in Intercultural Understanding (Proceedings of the 1998 Sietar Europe Congress), 2000Conference paper (Other academic)
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URN: urn:nbn:se:su:diva-10720OAI: diva2:177239
Available from: 2008-01-06 Created: 2008-01-06Bibliographically approved

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Shaw, Philip
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