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Extended ERP Consulting Competence
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2007 (English)In: Proceedings of the 4th International Conference on Enterprise Systems, Accounting and Logistics (4th ICESAL 2007), 2007Conference paper (Refereed)
Abstract [en]

Although Sweden is an early adopter of Enterprise Resource Planning (ERP) and most companies have installed an ERP package, extended ERP is barely used by small and medium sized companies (SMEs). The situation can be described as SMEs use ERP systems as advanced accounting systems. Juell-Skielse (2006) suggests that the low level of adoption is caused by a lack of competence among consulting firms who plays an important role in transferring knowledge about the application and use of extended ERP. They tend to have a technical focus on ERP and rely heavily on the support and maintenance of old installations. Hence, they are caught in a negative spiral where extended ERP knowledge is developed rather slowly. This study investigates the competence levels among ERP consultants focusing on SMEs. The results show that only a few consultants are able to present extended ERP in a homogenous offering and that a majority of the revenues come from licenses as well as support and maintenance of client installations. There is a clear difference between consultants with a process development focus and firms with a system implementation focus. Process developers are bigger in size and have developed delivery capabilities in a larger number of extended ERP areas than system implementers, while the latter receive more of their revenues from maintenance and support of existing installations. A model of the firm as a knowledge system can explain the interaction between consultants and SMEs and how extended ERP competence is developing. The relationship between ERP consultants and SMEs is a promising area of research. This area should be added to Al-Mashari’s research agenda for ERP (2002).

Place, publisher, year, edition, pages
Keyword [en]
enterprise, resource, planning, small, and, medium, sized, enterprises, consulting, competence, ERP, adoption, ERP, consulting
National Category
Information Science
URN: urn:nbn:se:su:diva-12092OAI: diva2:178612
4th International Conference on Enterprise Systems, Accounting and Logistics (4th ICESAL 2007)
Available from: 2008-01-17 Created: 2008-01-17 Last updated: 2011-11-17Bibliographically approved
In thesis
1. Improving Organizational Effectiveness through Standard Application Packages and IT Services
Open this publication in new window or tab >>Improving Organizational Effectiveness through Standard Application Packages and IT Services
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Today, the design, use and distribution of standard application packages are changing due to the emergence of service orientation. In the private sector, Enterprise Resource Planning (ERP) systems are extended to include IT services. In the public sector, standard application packages are integrated with IT services which are often referred to as e-Government. E-Government can be extended with mobile technology to add mobility to public processes, so called m-Government.

The problem addressed in this thesis is how to improve organizational effectiveness through the use of standard application packages and IT services. The objectives are to:

  • ­Develop a model for explaining the level of adoption of extended ERP among small and medium sized companies.  
  • ­Identify implications and design patterns of business models for service oriented ERP.
  • ­Establish principles for the design of local government m-services.
  • ­Develop a method for benefits evaluation of information systems with integrated services.

The thesis contributes with theory for analyzing, explaining and predicting how the use of standard application packages as well as IT services affects organizational effectiveness. To practice, it provides new concepts that can change the perceptions and mental models that IS-professionals, such as management consultants, use in their professional lives. In particular, it provides implications, design principles, a model and a method for the use of services in conjunction with standard application packages in public and private sector organizations.

For future research it is suggested to investigate how service orientation affects implementation methods for standard application packages and to investigate the requirements of completely integrated e-Government on e-services, business models and back-office systems.

Place, publisher, year, edition, pages
Kista: Department of Computer and Systems Sciences, Stockholm University, 2011. 64 p.
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 11-012
National Category
Computer Systems
Research subject
Computer and Systems Sciences
urn:nbn:se:su:diva-64335 (URN)978-91-7447-366-7 (ISBN)
Public defence
2011-12-20, Sal C, Forum 100, Isafjordsgatan 39, Kista, 13:00 (English)
At the time of the doctoral defense, the following paper weas unpublished and had a status as follows: Paper 4: In pressAvailable from: 2011-11-28 Created: 2011-11-16 Last updated: 2011-12-01Bibliographically approved

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