Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Evaluating SLA Management Process Model within Four Companies
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Informationssystem.
2008 (English)In: International Conference on Software Engineering and Applications, 2008Conference paper, Published paper (Other academic)
Abstract [en]

The ability to deliver support according to pre-determined Service Level Agreements (SLAs) has become an important success factor. To be able to do it, organizations need a sound SLA management process model. Presently, they base their SLA Management strategy on standardized and widely accepted SLA management frameworks, such as ITIL or COBIT. However, due to the complexity of these frameworks, organizations need simpler SLA management process models that can be easily implemented. In this paper, we outline an SLA Management process model and evaluate it within four organisations.

Place, publisher, year, edition, pages
2008.
Identifiers
URN: urn:nbn:se:su:diva-18604OAI: oai:DiVA.org:su-18604DiVA: diva2:185127
Available from: 2009-02-27 Created: 2009-01-26Bibliographically approved

Open Access in DiVA

No full text

By organisation
Department of Computer and Systems Sciences

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 36 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf