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A Model of Predelivery Problem Management
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences. Informationssystem.
2008 (English)In: IAENG International Conference on Software Engineering (ICSE'08), 2008Conference paper (Other academic)
Abstract [en]

Often, one connotes problem management with a postdelivery process for resolving problems within corrective maintenance. Very seldom, however, one relates it to the testing process within development, evolution and maintenance. In this paper, we propose a model of predelivery problem management. Using the model, we study the industrial status within eight companies situated in Greece. Our results show that all the organizations studied conduct a predelivery problem management process within system testing. However, only three out of eight companies perform it within central integration testing.

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Keyword [en]
URN: urn:nbn:se:su:diva-18619OAI: diva2:185142
Available from: 2009-02-27 Created: 2009-01-26Bibliographically approved

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