A Model of Predelivery Problem Management
2008 (English)In: IAENG International Conference on Software Engineering (ICSE'08), 2008Conference paper (Other academic)
Often, one connotes problem management with a postdelivery process for resolving problems within corrective maintenance. Very seldom, however, one relates it to the testing process within development, evolution and maintenance. In this paper, we propose a model of predelivery problem management. Using the model, we study the industrial status within eight companies situated in Greece. Our results show that all the organizations studied conduct a predelivery problem management process within system testing. However, only three out of eight companies perform it within central integration testing.
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IdentifiersURN: urn:nbn:se:su:diva-18619OAI: oai:DiVA.org:su-18619DiVA: diva2:185142