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Elements of uncertainty and risk in intercultural contact.
Stockholm University, Faculty of Social Sciences, Department of Psychology.
2006 (English)In: Nordic perspectives on safety management in high reliability organizations: Theory and applications., Department of Psychology, Stockholm University, Stockholm , 2006, 183-193 p.Chapter in book (Refereed)
Abstract [en]

Intercultural exchange is discussed from a perspective of risk in terms of generally unwanted outcomes of contact. Elements of risk are identified at individual and organizational levels and it is held that risk emanates from basically the same psychological or human factors.At organizational levels risk is taken to manifest as frictions or costs of transaction. At the individual level the commonplace phenomenon of substitution is proposed to mediate risk. The occurrence of substitution, i.e. acceptance without understanding or acceptance of what would normally not be accepted, may increase as well as reduce risk. The same holds for the non-occurrence or lack of substitution. The phenomenon is discussed regarding it´s relation to trust as well as to qualities of intercultural situations. It is argued that insofar as situations may be influenced or set, substitution may be favored or disfavored in order to reduce risks in intercultural contacts.

Place, publisher, year, edition, pages
Department of Psychology, Stockholm University, Stockholm , 2006. 183-193 p.
Keyword [en]
intercultural contact, cultural risk, diversity
National Category
URN: urn:nbn:se:su:diva-20518OAI: diva2:187044
Available from: 2007-11-26 Created: 2007-11-26Bibliographically approved

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Torbiörn, Ingemar
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ReferencesLink to record
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