Problem- and emotion-focused coping in a demanding working life.
2006 (English)In: The VIth International Conference on Occupational Stress and Health: Miami, 2-4 March 2006., 2006Conference paper (Other (popular science, discussion, etc.))
In the constant strive for competitiveness, organizations try to deliver their products and services at a faster pace and with higher quality, resulting in increased demands for employee effectiveness and competence. High demands are known to be a risk factor for stress. Employees who perceive their work situation as stressful are likely to experience negative consequences, such as negative work-related attitudes and deteriorated health. The extent of the negative consequences of a stressful work situation most likely depends on the strategies employees use to cope with the situation. Some studies indicate that problem-focused strategies may be the most effective to cope with stressful situations, while other studies have shown emotion-focused strategies to be more effective. The aim of this study is to further investigate the role of problem-focused and emotion-focused coping strategies in reducing negative consequences of the work stressors quantitative and qualitative workload for work-related attitudes and health. The study also investigates potential synergy effects of a combination of the two coping strategies.
Data was collected by questionnaires in March 2005. The sample consists of 252 salaried employees (response rate 86 %) who work in a Swedish firm of accountants. Moderated multiple regression analyses were conducted for each outcome (job satisfaction, organizational commitment, well-being and physical health). Age and gender were used as control variables.
The results showed that both problem- and emotion-focused coping strategies could reduce the negative effects of high workload. Two-way interactions indicated that more problem-focused coping moderated the relation between workload and well-being, while emotion-focused coping moderated the relation between workload and physical health. Three-way interactions indicated that problem-focused and emotion-focused coping strategies in combination seemed to have the potential to alleviate the negative effects of high workload for organizational commitment and well-being. These results indicate that in order to cope with high workload, both problem-focused and emotion-focused strategies are useful, either separate or in combination.
Place, publisher, year, edition, pages
coping strategies, workload, strain
IdentifiersURN: urn:nbn:se:su:diva-21305OAI: oai:DiVA.org:su-21305DiVA: diva2:187831