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En studie om kundrelationer hos charterarrangören Ving. - Hur länge sitter känslan kvar?
Stockholm University, Faculty of Social Sciences, School of Business.
Stockholm University, Faculty of Social Sciences, School of Business.
2000 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Det övergripande syftet med denna uppsats har varit att genom en studie på charterarrangören Ving, som har kompletterat sin nuvarande tjänst genom att erbjuda denna på Internet, undersöka upplevd tjänstekvalitet samt hur den nya tjänsten påverkar kundens relation till företaget.

Place, publisher, year, edition, pages
2000.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:su:diva-1739OAI: oai:DiVA.org:su-1739DiVA: diva2:190502
Uppsok
samhälle/juridik
Available from: 2007-01-05 Created: 2007-01-05

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