Styrning och mandat i konceptualicerad kundservice: Control and empowerment in concept based customer service
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
An entrepreneur, running his own business, can set whatever level and style of service he wishes. By his very presence on site he can both exercise the customer service desired and influence the staff to work the way that suits his particular business.
Place, publisher, year, edition, pages
IdentifiersURN: urn:nbn:se:su:diva-5069OAI: oai:DiVA.org:su-5069DiVA: diva2:194794