Change search
ReferencesLink to record
Permanent link

Direct link
Förtroende för socialtjänsten
Stockholm University, Faculty of Social Sciences, Department of Social Work.
Stockholm University, Faculty of Social Sciences, Department of Social Work.
2009 (Swedish)Independent thesis Basic level (professional degree), 10 credits / 15 HE creditsStudent thesis
Abstract [en]





The purpose of this essay is to examine trust, or lack of trust, in the social services. Previous research considering this topic is limited, which, in our point of view, implies the need of further studies. A quantative method was used, consisting of an online questionnaire containing statements about the social services. The statements were designed using a five level Likert-scale which required the respondent to rate their level of agreement. The questionnaire was published on five webcommunities directed to parents. We found, as previous research has shown, that the majority of the public, who lack personal experience of the social services, find it difficult to respond to statements about institutions such as the social services. Our results also indicates that the social services fail to gain the trust of a majority of the respondents and more then half of the respondents are of the opinion that the social services is in absence of the knowledge that they need to carry out their work. Despite these results half of the respondents would initiate a contact with the social services if they felt the need to do so.




Place, publisher, year, edition, pages
2009. , 43 p.
Keyword [en]
trust, attitude, social services, social work, online survey
Keyword [sv]
förtroende, socialtjänsten, attityder, socialsekreterare, enkätundersökning online
National Category
Social Work
URN: urn:nbn:se:su:diva-28563OAI: diva2:225153

Available from: 2009-08-11 Created: 2009-06-24 Last updated: 2009-08-11Bibliographically approved

Open Access in DiVA

Förtroende för socialtjänsten(246 kB)527 downloads
File information
File name FULLTEXT01.pdfFile size 246 kBChecksum SHA-512
Type fulltextMimetype application/pdf

By organisation
Department of Social Work
Social Work

Search outside of DiVA

GoogleGoogle Scholar
Total: 527 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 800 hits
ReferencesLink to record
Permanent link

Direct link