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Improving E-Government through Benefit Analysis and Value Modeling
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2009 (English)In: Proceedings - International Computer Software and Applications Conference Volume 1, 2009, IEEE , 2009, 332-339 p.Conference paper (Refereed)
Abstract [en]

Sweden is a precursor in e-government and development of municipal e-services. For example, the Swedish government has announced a national action plan for fast development of e-government using e-services and workflow systems for effective public administration. However, introducing e-government is a complex process including many different actors with different goals: public organizations with a complex combination of economic and non-economic goals, citizens and private organizations with different relations to the public organization, and IT vendors, offering different tools and techniques to develop and maintain e-services. In order to implement a right mix of e-services in the public sector, the benefits and costs of different e-services, and combinations of e-services, for all involved actors need to be investigated. In this paper, two established approaches for value analysis, Peng and Value modeling, are combined. Peng is a participative, bottom-up approach for identifying and estimating benefits and costs for IT-investments, while Value modeling is a top-down approach for analyzing economic viability of an entire network of actors. The aim of this paper is to demonstrate the application of the combined approach using a case study from the municipality of Järfälla, a suburb of Stockholm. The results show that value analysis can be improved by combining these two models. The results also initiated an important discussion in the municipality of Järfälla on how to realize the potential values of a new eservice

Place, publisher, year, edition, pages
IEEE , 2009. 332-339 p.
Keyword [en]
Benefit analysis; E-government; Requirements engineering.; Value modeling
National Category
Information Science
URN: urn:nbn:se:su:diva-33453DOI: 10.1109/COMPSAC.2009.51ISBN: 978-076953726-9OAI: diva2:283127
33rd Annual IEEE International Computer Software and Applications Conference. Seattle, Washington, July 20 - July 24, 2009
Available from: 2009-12-23 Created: 2009-12-23 Last updated: 2011-11-17Bibliographically approved
In thesis
1. Improving Organizational Effectiveness through Standard Application Packages and IT Services
Open this publication in new window or tab >>Improving Organizational Effectiveness through Standard Application Packages and IT Services
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Today, the design, use and distribution of standard application packages are changing due to the emergence of service orientation. In the private sector, Enterprise Resource Planning (ERP) systems are extended to include IT services. In the public sector, standard application packages are integrated with IT services which are often referred to as e-Government. E-Government can be extended with mobile technology to add mobility to public processes, so called m-Government.

The problem addressed in this thesis is how to improve organizational effectiveness through the use of standard application packages and IT services. The objectives are to:

  • ­Develop a model for explaining the level of adoption of extended ERP among small and medium sized companies.  
  • ­Identify implications and design patterns of business models for service oriented ERP.
  • ­Establish principles for the design of local government m-services.
  • ­Develop a method for benefits evaluation of information systems with integrated services.

The thesis contributes with theory for analyzing, explaining and predicting how the use of standard application packages as well as IT services affects organizational effectiveness. To practice, it provides new concepts that can change the perceptions and mental models that IS-professionals, such as management consultants, use in their professional lives. In particular, it provides implications, design principles, a model and a method for the use of services in conjunction with standard application packages in public and private sector organizations.

For future research it is suggested to investigate how service orientation affects implementation methods for standard application packages and to investigate the requirements of completely integrated e-Government on e-services, business models and back-office systems.

Place, publisher, year, edition, pages
Kista: Department of Computer and Systems Sciences, Stockholm University, 2011. 64 p.
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; 11-012
National Category
Computer Systems
Research subject
Computer and Systems Sciences
urn:nbn:se:su:diva-64335 (URN)978-91-7447-366-7 (ISBN)
Public defence
2011-12-20, Sal C, Forum 100, Isafjordsgatan 39, Kista, 13:00 (English)
At the time of the doctoral defense, the following paper weas unpublished and had a status as follows: Paper 4: In pressAvailable from: 2011-11-28 Created: 2011-11-16 Last updated: 2011-12-01Bibliographically approved

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Juell-Skielse, Gustaf
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