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Business Process Support as a Basis for Computerized Knowledge Management
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2005 (English)In:  Professional Knowledge Management: Lecture Notes in Computer Science , vol 3782, pp. 542-553 / [ed] Althoff. K.D., Springer , 2005Conference paper (Refereed)
Abstract [en]

One of the major factors behind the less successful implementations of computerized knowledge management systems (KMS) is lack of motivation to use such a system on behalf of the end-users. The authors argue that to create such a motivation, i.e., achieve usability, a computerized KMS should be integrated with a business process support (BPS) system and provide three main functionalities: (1) provision of context, (2) automatic gathering of experience-based knowledge, and (3) an active generalized knowledge base. For creating such an integrated KMS/BPS, the authors suggest to use a state-oriented view on business processes. The paper describes a version of a system built according to this view. The system fully implements the first two functionalities, the third one being under development. The system was operationally tested internally, and it is currently installed at a pilot site. Research work in progress includes creating a formal language for representing an active generalized knowledge base, and investigating the impact of the introduction of an integrated KMS/BPS on the pilot organization.

Place, publisher, year, edition, pages
Springer , 2005.
National Category
Computer and Information Science
Research subject
Information Systems
URN: urn:nbn:se:su:diva-38040DOI: 10.1007/11590019_61OAI: diva2:305873
The 3rd conference "Professional Knowledge Management
Available from: 2010-03-25 Created: 2010-03-25 Last updated: 2011-02-18

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