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Introducing a process manager in healthcare: an experience report
Stockholm University, Faculty of Social Sciences, Department of Computer and Systems Sciences.
2005 (English)In: Health Informatics Journal, ISSN 1460-4582, E-ISSN 1741-2811, Vol. 11, no 1, 45-61 p.Article in journal (Other academic) Published
Abstract [en]

To be efficient and patient focused, healthcare units need to be process oriented and integrated with the processes and IT systems of other healthcare units. A process manager facilitates integration of different systems by using graphical and executable process models. The process manager also communicates directly with healthcare personnel via desktop computers and mobile devices. This article reports on a Swedish project where a prototype system was developed and tested with several healthcare units. The experience shows several advantages and opportunities. For example, current information about patients can be transferred automatically between healthcare units; resource intensive manual tasks can be replaced with automated tasks; and long-term process monitoring and quality assessment can be enabled. However, introducing a process manager requires attention to issues of security, ethics and legality. Healthcare units may also show differences in security awareness and IT maturity, which could obstruct the introduction of a process manager.

Place, publisher, year, edition, pages
Sage , 2005. Vol. 11, no 1, 45-61 p.
National Category
Information Science
URN: urn:nbn:se:su:diva-38452DOI: 10.1177/1460458205050685OAI: diva2:310329
Available from: 2010-04-13 Created: 2010-04-13 Last updated: 2011-04-20Bibliographically approved
In thesis
1. Model-Driven Process Design: Aligning Value Networks, Enterprise Goals, Services and IT Systems
Open this publication in new window or tab >>Model-Driven Process Design: Aligning Value Networks, Enterprise Goals, Services and IT Systems
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The purpose of business-IT alignment is to optimise the relation between business and IT in order to maximise the business value of IT. Successful business-IT alignment can be enabled by business processes and e-processes functioning as adaptive mediators between business and IT systems. Business processes are the ways actors work in enterprises and collaborate in value networks, while e-processes support a flexible flow of information between IT systems and business processes.

The overall goal of this thesis is to propose methods for business process and e-process design and evaluation for achieving alignment between enterprise goals and IT systems. The methods are based on model-driven approaches, using enterprise and software models. More precisely, the proposed methods can be used for designing models of business processes supporting the fulfilment of enterprise goals in the setting of a value network; for designing models of generic and reusable business processes that support the fulfilment of enterprise goals; for designing models of e-processes that support a flexible alignment of IT systems with business processes; and for evaluating the extent to which business processes are aligned with enterprise goals and IT systems.

The result of the thesis can be used to support business and system designers with practical knowledge on how to align business and IT systems in order to create efficient, high-quality, flexible and innovative organisations.

The research presented in this thesis has been carried out following the design science paradigm. This paradigm is characterised by the creation of new and innovative artefacts for solving general problems, and the evaluation of their benefits and drawbacks.

Place, publisher, year, edition, pages
Stockholm: Department of Computer and Systems Sciences, Stockholm University, 2011. 78 p.
Report Series / Department of Computer & Systems Sciences, ISSN 1101-8526 ; DSV 11-004
business process design, e-process design, model-driven methods, enterprise modelling, business modelling, enterprise goals, services, value networks, business-IT alignment, design science
National Category
Information Science
Research subject
Computer and Systems Sciences
urn:nbn:se:su:diva-56640 (URN)978-91-7447-249-3 (ISBN)
Public defence
2011-05-23, sal C, Forum 100, Isafjordsgatan 39, Kista, 13:00 (English)
Available from: 2011-04-29 Created: 2011-04-20 Last updated: 2011-05-26Bibliographically approved

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