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Solutions offerings: a critical review and reconceptualisation
Stockholm University, Faculty of Social Sciences, Stockholm Business School.
Linköpings Universitet.
2010 (English)In: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 21, no 4, 441-459 p.Article in journal (Refereed) Published
Abstract [en]

Purpose – To offer a critical analysis of the literature of solutions offerings; to provide a new conceptual framework, incorporating dimensions that can distinguish between different kinds of solutions, and connect their different characteristics.

Design/Methodology/Approach – A critical review of the relevant literature, both 28 contributions identified in a search of three major databases and a range of other published work for the broader perspective, illustrated by real-world examples.

Findings – There is no unanimous and rigorous definition of solutions, but rather a number of often broad and generic descriptions that could be applied to a wide array of different offerings, if not generically.

Research Limitations/Implications – The sample of subject-specific contributions to the literature may not have been sufficient, and a wider selection of keywords to identify them might have captured a richer variety of concepts and opinions.

Originality/Value – This structured and critical review contributes to the literature on services and solutions, by developing a conceptual framework as a basis for future studies and current management strategy.

Place, publisher, year, edition, pages
2010. Vol. 21, no 4, 441-459 p.
Keyword [en]
Customization, Integration, Problem solving, Services
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:su:diva-40618DOI: 10.1108/09564231011066105OAI: oai:DiVA.org:su-40618DiVA: diva2:324856
Available from: 2010-06-16 Created: 2010-06-16 Last updated: 2017-12-12Bibliographically approved

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